Customer Service Client Service Associatejapanese
1 week ago
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
- Japanese Speaker
NB:
No Customer Service experience required
Salary:
RM7, RM10,000.00 per month
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What JLPT Certification do you have (N1 or N2 level)?
- Do you reside in Malaysia? If Not, where do you reside currently?
- What is your Current Salary?
- What is your Expected Salary?
- What is your Notice Period?
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- Japanese (preferred)
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