Customer Service Client Service Associatejapanese

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tekrecruiters Full time
Understand customer inquiries and ensure they are answered or routed through the appropriate support channel

  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
  • Japanese Speaker

NB:
No Customer Service experience required

Salary:
RM7, RM10,000.00 per month

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • What JLPT Certification do you have (N1 or N2 level)?
  • Do you reside in Malaysia? If Not, where do you reside currently?
  • What is your Current Salary?
  • What is your Expected Salary?
  • What is your Notice Period?

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Japanese (preferred)


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