Business Development Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia WELCOME Full time

About us


Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience.

From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible.

Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are.

The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.


Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.


  • One of the highestrated global transportation companies with a rating of 4.9/5 stars
  • 230 destinations with a goal to reach 350 by 202 Over 2,000 travel partners including 1,000 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month
  • Over 1.5 Million happy travelers every year

If you want to dive deeper into the awesomeness of Welcome's culture, click on this link
to check our TikTok account.

The Team
We are a group of vibrant diverse people who love traveling and never settle on quality.

Each one of us didn't join Welcome by chance, and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen.

We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences.

We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields.

We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.

About the role


The role is essential to Welcome's path to becoming an international brand, as it is responsible for building and developing close professional business relations with vacation rental companies and affiliates from the travel industry (BnBs, Web Affiliates, and bigger affiliates like OTAs, Airlines, etc) and providing them the highest possible service.


Being able to understand and communicate the values of digital products, data & technology, the
Business Development Manager is responsible for identifying growth opportunities, managing an efficient sales funnel, and increasing our partnerships network (vacation rentals, travel agents and affiliates) in order to generate revenue, improve profitability and help Welcome grow.


Responsibilities

Strategic Growth and Sales Management:

  • Identify and drive growth opportunities.
  • Manage the entire sales cycle, including prospecting, lead handling, video call demos, negotiating, and closing commercial agreements.

Partnership Development:

  • Analyze, target, and proactively approach vacation rental companies and potential partners in the travel industry.
  • Execute costeffective channels to bring in new qualified leads.
  • Prepare marketing/sales material and data to showcase benefits for partners.
  • Perform effective facetoface and online demos for outbound and inbound prospects.

Customer Success and Partner Retention:

  • Ensure Customer Success and Support partner retention efforts by managing the existing portfolio of partners.
  • Act as the primary point of contact for partners.
  • Resolve daytoday account management issues, including invoicing and partner support.
  • Streamline processes, tools, and workflows for efficient partner onboarding.
  • Monitor partner performance and provide ongoing input for scalable solutions.

Sales Excellence and Reporting:

  • Keep an updated CRM (Hubspot) with Contacts and Company leads.
  • Prepare reports on account status, partner performance, and sales forecasts.
  • Provide ongoing input to Senior Management for process efficiency improvements.

Product Feedback and Continuous Improvement:

  • Analyze product usage and gather feedback from partners to drive enhancements and increase revenue.
  • Communicate feedback internally for continuous improvement.

Industry Awareness and Marketing:

  • Stay updated with industry trends and updates.
  • Attend seminars, conferences, and events where appropriate.
  • Help plan and execute sales campaigns.

Knowledge and Collaboration:

  • Have a good understanding of Welcome's service and products.
  • Recognize partner needs to offer the best partnership options.
  • Liaise with all other teams and departments as appropriate.

Requirements:

  • At least 2 years of track record in B2B sales and negotiation in the travel and/or technology (SaaS) industry as a business developer, sales executive, or a relevant role.
  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven abil

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