Customer Service Specialist

2 weeks ago


Kuala Selangor, Selangor, Malaysia Gratitude India Full time

Job Title:
Customer Success Specialist (English + Mandarin)


Target:
ASAP, July


Salary:
RM3000 to RM3300 (Basic, depending on experience) + RM300 Language Allowance


Location:
Kelana Centre Point, Selangor

Are you a highly motivated individual with a strong command of English and Mandarin languages? Do you thrive in a customer-oriented environment and have a passion for providing top-notch support? If yes, we have an exciting opportunity for you to join our team as a Customer Success Specialist

Responsibilities:

  • Provide excellent customer support in English and Mandarin to address inquiries and resolve issues effectively.
  • Demonstrate product knowledge and assist customers in navigating the logistics aspects of international shipments.
  • Collaborate with internal teams to ensure smooth coordination and timely resolution of customer concerns.
  • Maintain accurate and comprehensive customer records and documentation.

Requirements:

  • Proficiency in both spoken and written English and Mandarin at a B2 level.
  • Proven experience in Customer Success or a related field is an advantage.
  • Strong problemsolving skills and ability to handle challenging situations with empathy and professionalism.
  • Knowledge of logistics and international shipping procedures will be highly regarded.
  • Excellent time management and organizational abilities.
  • Ability to work Monday to Friday, 9:00 AM to 6:00 PM, including public holidays.

Perks and Benefits:

  • Competitive salary with additional language allowance to recognize your linguistic skills.
  • A positive and collaborative work environment that encourages professional growth.
  • Opportunity to work in a dynamic and diverse team.
  • Convenient office location at Kelana Centre Point, Selangor.

Salary:
RM3,000.00 per month

Supplemental pay types:

  • Overtime pay

Language:

  • Mandarin (preferred)
  • English (preferred)


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