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Customer Service Specialist English+ Mandarin
3 months ago
Role:
Any Other
Timings:
Day Shift (Permanent)
Industry:
BPO / ITES
Process:
Voice
Functional Area:
Any Other
Work Mode:
Work from office
Key Skills:
Customer Relations Customer Service Customer Management
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Required Skills/Abilities:
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Target start Date :
ASAP, July
Customer Success Specialist English + Mandarin
Kelana Centre Point, Selangor
B2 English + Mandarin CS
Logistic (International & Logistic)
