Call Center

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

Responsibilities:

  • Attend to and answer inquiries from customers by clarifying desired information researching locating, and providing the desired information.
  • Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
  • Provide customers with product and service information complete transactions, forward requests.
  • Sell additional services and products by recognizing opportunities to upsell accounts, explaining new features.
  • Maintain call center database by entering new customers' information into the system, and update existing customer information.
  • Identify and escalate priority issues to supervisors/ relevant Product owners.
  • Route calls to appropriate resources and follows up on customers' calls where necessary.
  • Document all call information according to standard operating procedures.
  • Complete call logs and produce call reports.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Other responsibilities/duties as assigned by the management from time to time.

Salary:
From RM2,200.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift

Supplemental pay types:

  • Overtime pay

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