Call Center Agent, Inbound

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Acom (M) Sdn Bhd Full time
Attended inbound calls from customers

  • Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions.
  • Provide excellent and highquality service in a timely and professional manner.
  • Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time.
  • Establish sustainable relationships and engage customers by taking the extra mile

Job Requirements:

  • Experienced in the Financial industry will be added value.


Customer service skills
  • Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
  • Fresh Graduates are encouraged to apply.
  • At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
  • Able to speak and write fluently in English and Bahasa Malaysia
  • Applicants must be willing to work in Menara Suezcap, KL Gateway
  • Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.

Benefits

  • EPF
  • SOCSO
  • Travel allowance
  • Great working environment
  • Promising career growth.

Salary:
RM2, RM2,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay
Expected Start Date: 09/04/2023

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