![Brandt International Sdn Bhd](https://cdn.laimoon.com/profileimages/thumbnail/Brandt_International_Sdn_Bhd_d982ad30-eed7-11e9-88c1-5b0f068de9e4.jpeg)
Call Center Agent
2 weeks ago
- Answer service requests and track, monitor and report on the status of all maintenance, repair work generated.
- Input and maintain data in the computerized maintenance management system.
- Update and input daily task sheets received from contractors.
- Contact suppliers for updates on work progress and advise customer of estimated resolution time.
- Collection, collation and maintenance of work document files and other data for the development of reports to evaluate responsiveness, cost effectiveness and efficiency of resources use.
- Administer the collection and collation of data for the reporting of historical and statistical performance.
- Coordinating work requests with contractors and subcontractors.
- Comply with all company policies and procedures including safety, health and environmental procedures.
- Ad hoc duties assigned by the immediate superior or Business Support Manager.
- Coordinate customer service activities at sites to provide consistent support and service, input information into and maintain the computerized maintenance management system database.
Job Type:
Contract
Contract length: 12 months
Salary:
RM3, RM3,700.00 per month
Schedule:
- Rotational shift
Education:
- Diploma/Advanced Diploma (required)
Experience:
- Customer services in a facilities maintenance environment: 2 years (required)
Language:
- English (required)
- Bahasa (required)
- Cantonese (preferred)
Ability to Commute:
- Kuala Lumpur (required)
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