Call Center Agent

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time
Job Description

  • Customer Service (Banking)

Title :
Customer Service

Job Level :
Entry Level

Industry :
Banking

Contract : 6 month duration (Renewable and Potential to be converted as Fixed Term

based on performance)

Position Overview:

As a Junior Banking Customer Service representative, you will be the first point of contact for

our valued customers. Your primary responsibility is to deliver exceptional service, answer

inquiries, resolve issues, and promote our banking products and services.

Key Responsibilities:
in-person, addressing their banking needs and inquiries.

  • To stay informed about our banking products and services, enabling you to guide
customers effectively in choosing the right solutions for their financial goals.

  • To efficiently and effectively resolve customer issues, ensuring their satisfaction and
retention.

  • To accurately record customer interactions and transactions while maintaining
confidentiality and data security.

  • To adhere to all banking regulations and policies to ensure the integrity and security
of customer accounts and transactions.

  • To work collaboratively with team members to achieve customer service goals and
provide seamless support.

Job Types:
Full-time, Contract, Fresh graduate

Contract length: 6 months

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Call Center: 1 year (preferred)

Language:

  • English (preferred)
  • Bahasa (preferred)

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