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Call Center Agent
2 weeks ago
- Customer Service (Banking)
Title :
Customer Service
Job Level :
Entry Level
Industry :
Banking
Contract : 6 month duration (Renewable and Potential to be converted as Fixed Term
based on performance)
Position Overview:
As a Junior Banking Customer Service representative, you will be the first point of contact for
our valued customers. Your primary responsibility is to deliver exceptional service, answer
inquiries, resolve issues, and promote our banking products and services.
Key Responsibilities:
in-person, addressing their banking needs and inquiries.
- To stay informed about our banking products and services, enabling you to guide
- To efficiently and effectively resolve customer issues, ensuring their satisfaction and
- To accurately record customer interactions and transactions while maintaining
- To adhere to all banking regulations and policies to ensure the integrity and security
- To work collaboratively with team members to achieve customer service goals and
Job Types:
Full-time, Contract, Fresh graduate
Contract length: 6 months
Salary:
RM2, RM3,000.00 per month
Benefits:
- Additional leave
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Call Center: 1 year (preferred)
Language:
- English (preferred)
- Bahasa (preferred)
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