Inbound Call Centre Executive

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Intelek Talent Solutions Sdn Bhd Full time

Position:
Inbound Call Centre Executive

Working Location:
Kuala Lumpur / Petaling Jaya (_
Walking Distance to Train Station_)

Working Hours:
Monday - Friday _(Staggered Working Hours in between 8 AM to 9 PM - 8 Hours Working with 1 Hour break)_

Employment Type: 3 Months Contract (renewable/convertible to Permanent based on Performance)

Reporting Date: 21st August 2023 (Monday)

Basic Salary:
Range from RM 2,000 - RM 2,800


Benefits:

  • Paid Training (1Week)
  • Meal Allowance
  • Paid Leave
  • Hospitalization Leave
  • Medical Leave
  • Medical Coverage
  • Statutory Contribution (EPF/SOCSO)
  • Leading to becoming bank's permanent staff (based on performance)

Job Descriptions:

  • Responsible to handle incoming calls from customers and assist them with their inquiries on products and services.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Maintain the accuracy of all data and verify the same for all customer services.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend training to improve knowledge and performance level.

Job Requirements:

  • Diploma with minimum 2 years of working experience in a call center, handling inbound calls.
  • Excellent command of English and Bahasa Malaysia both spoken and written is a must.
  • Fresh Graduates (Degree/Master) are encouraged to apply.
  • Must be able to start work on 21st August and to be based in Kuala Lumpur OR Petaling Jaya.
  • Applicant(s) must be fully vaccinated for Covid19.

Tag:
nfh/plp/


Job Types:
Full-time, Permanent, Fresh graduate

Salary:
RM2, RM2,800.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • Have you been vaccinated for Covid19?
  • If shortlisted, can you start to work on 21st August 2023?

Experience:

Call Center: 2 years (required)

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