Inbound Call Centre Executive
2 weeks ago
Position:
Inbound Call Centre Executive
Working Location:
Kuala Lumpur / Petaling Jaya (_
Walking Distance to Train Station_)
Working Hours:
Monday - Friday _(Staggered Working Hours in between 8 AM to 9 PM - 8 Hours Working with 1 Hour break)_
Employment Type: 3 Months Contract (renewable/convertible to Permanent based on Performance)
Reporting Date: 21st August 2023 (Monday)
Basic Salary:
Range from RM 2,000 - RM 2,800
Benefits:
- Paid Training (1Week)
- Meal Allowance
- Paid Leave
- Hospitalization Leave
- Medical Leave
- Medical Coverage
- Statutory Contribution (EPF/SOCSO)
- Leading to becoming bank's permanent staff (based on performance)
Job Descriptions:
- Responsible to handle incoming calls from customers and assist them with their inquiries on products and services.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Maintain the accuracy of all data and verify the same for all customer services.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend training to improve knowledge and performance level.
Job Requirements:
- Diploma with minimum 2 years of working experience in a call center, handling inbound calls.
- Excellent command of English and Bahasa Malaysia both spoken and written is a must.
- Fresh Graduates (Degree/Master) are encouraged to apply.
- Must be able to start work on 21st August and to be based in Kuala Lumpur OR Petaling Jaya.
- Applicant(s) must be fully vaccinated for Covid19.
Tag:
nfh/plp/
Job Types:
Full-time, Permanent, Fresh graduate
Salary:
RM2, RM2,800.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Have you been vaccinated for Covid19?
- If shortlisted, can you start to work on 21st August 2023?
Experience:
Call Center: 2 years (required)
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