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Inside Sales Specialist

3 months ago

Subang Jaya, Selangor, Malaysia Tec D Full time

Job Summary:

Principal Responsibilities:

  • Assist in broadcasting Autodesk communication and followup with partner on assigned tasks for India Region.
  • Track, escalate and support costumers' technical issues on Autodesk products and solutions worldwide
  • Ensure the right levels of communication with the Autodesk partners and deliver accurate documentation as appropriate
  • Ensure the integrity of the information to be made available, for the correct execution of the programs.
  • Coordinate with global support team and regional PSM for Learning Partner recruitment, technical tickets & onboarding Sales Training on new product/s and/or technologies.
  • Support Learning Partners with respect to Autodesk Software Subscriptions, subscription contract, renewals, license access, and maintenance issues
  • Develop adequate expertise to support the Subscription license fulfillment model for Learning Partner Programs
  • Works with Sales Support and Sales Operations to provide support where necessary to ensure timely logging in of orders and billing.
  • Coordinate the various functions within Tech Data in order to deliver the outcomes agreed in each product plan.
  • Assist PSM/BDM in new partner recruitment, enablement, and productivity objectives.
  • Maintain service delivery reporting, training documents and service operations
  • Manage and maintenance customer database
  • Report costumers' products and services
  • Adhere to Tech Data policies and compliance requirement.
  • Business forecasting and business planning for product groups with PSM.
  • Provision of various reports for the purpose of commercial decision making.

Knowledge and Skills:

  • Basic technical skills to back the solution building skill sets of respective product / technology
  • Basic experience of creating EDM / Mailers with good content (Pictorial & Catchy Words)
  • Seeks to build high customers satisfaction (internal and external)
  • Renewal Engine Drive with Customers
  • Good levels of communication, initiative and teamwork
  • Good level of use of Office tools, in particular Excel
  • Good level of spoken and written English
  • Ease of working in a rapidly changing context and reacting to new challenges
  • Knowledge and experience in the use of databases

Experience:

  • Minimum 0 to 5 years of experience in handling education services deliver or product support or Autodesk Products
  • Understanding of channel business & Ecosystem is added advantage.
  • Customer Service Support experience is added advantage.
  • Relevant vendor/product certifications are an added value.

Education/Certification:

  • University Degree or equivalent

Distinguishing Characteristics:

  • Technically oriented to gain expert to master knowledge on products and solutions.
  • Exhibits the ability to interface with the outside sales customer
  • Excellent planning, customer relationship and partner management skills
  • Demonstrates initiative and passion to excel
  • Demonstrates high integrity levels
  • Flexible to work in Multi-Time zones
  • Open to field travel 30%

Competencies:

  • Functional/Technical Skills
  • Business Acumen
  • Problem Solving
  • Dealing with Ambiguity
  • Planning
  • Time Management
  • Drive for Results
  • Customer Focus
  • Developing Direct Reports and Others

What's In It For You?
-
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
-
Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
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Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
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Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
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Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
-
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.


At Tec D, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

You may be exactly the person we're looking for