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IT Technical Assistant
2 weeks ago
Responsibilities:
- Provide technical assistance and support to endusers, resolving hardware, software, and network issues promptly.
- Troubleshoot and diagnose technical problems, identifying root causes and implementing effective solutions related to hardware, software, printer/photocopier, server, network etc.
- Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls.
- Document and maintain accurate records of technical issues, resolutions, and system configurations.
- Collaborate with IT Infra Executive and departments to resolve technical issues and optimize system performance.
- Stay updated on emerging technologies and best practices in technical support to enhance departmental efficiency.
- Adhere to IT policies, procedures, and compliance requirements, ensuring data confidentiality and regulatory compliance.
- Maintain and support the company door access system: EntryPass.
- Maintain and support the attendance system: Biotime.
Job Requirements:
- 12 years of experience in a similar role is required.
- Excellent communication (oral and written) and maintain positive relationships with internal or external parties.
- Ability to work independently and flexibly with a good attitude.
- Offhour support where needed especially for critical system issues.
- Responsible, resourceful with strong problemsolving skills.
- Experience in O365.
Pay:
RM2, RM3,000.00 per month
Benefits:
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
- IT (Infra): 2 years (preferred)
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