Telesales (Logistic Industry)

2 weeks ago


Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

Job Responsibilities & Duties

  • Work with team members on the call floor to meet sales and performance goals.
  • Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes.
  • Meet or exceed projected weekly and monthly sales goals.
  • Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy.
  • Accurately document the customer's personal information including phone number, address and other order information.
  • Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs.
  • Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes.
  • Follow prepared sales script to provide accurate information about a products price, features and benefits.

Job Requirement

  • 13 years of previous experience in customer service or telemarketing preferred.
  • Experience handling and processing payment information over the phone is advantageous.
  • Ability to promote a product or service using persuasive language and techniques.

Computer Skills

  • Proficient in MS Office and call center equipment/software programs.

Skills and Competencies

  • Able to accept constructive criticism and continually improve sales techniques.
  • Fluency in English is essential, bilingual is preferred.
  • Excellent communication and interpersonal skills.
  • Professional experience using online forms to enter payment and personal information.
  • Speed and accuracy in typing.
  • Experience in a position where meeting sales goals was important indication of performance.
  • It will be an added advantage if you could join us immediately.

Pay:
RM3, RM4,000.00 per month

Application Question(s):

  • Please state your expected salary.
  • Please state notice period (if any).

Experience:

  • Telesales: 1 year (preferred)

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