IT Production Support Team Lead

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ambition Full time

Job details:

Posted 27 November 2023

SalaryRM RM per month

LocationKuala Lumpur

Job type Permanent

DisciplineTechnology & Digital

Reference266119_

Responsibilities:

  • Oversees team members' responsibilities for incidents, service requests, and proactive tasks, ensuring that each is properly managed within agreed upon operational level agreements (OLAs).
  • Responsible for delivering startofday and endofday health proactive checks, communicating the findings to management and stakeholders.
  • Regularly review resolved or partially resolved incidents and develop actionable improvement plans.

Requirements:

  • Wellversed in ITIL management practices, particularly incident, knowledge, and service level management.
  • To have prior handson experience in production support of OPEN or AS/400 Systems and possess strong support knowledge in either retail or wholesale payment or enterprise systems.
  • Willingness to work in an onsite 24x5 shiftsupport model.
  • Have the ability to adapt easily to different technologies and environments, including UNIX, open systems, AS/400, and mainframe.
  • Handson experience in writing SQL queries and parsing logs for issue investigation is required.

How to Apply:

JTK Number:
JTKSM 995 |

Company Registration Number:
T)

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