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IT Production Support Team Lead
2 weeks ago
Job details:
Posted 27 November 2023
SalaryRM RM per month
LocationKuala Lumpur
Job type Permanent
DisciplineTechnology & Digital
Reference266119_
Responsibilities:
- Oversees team members' responsibilities for incidents, service requests, and proactive tasks, ensuring that each is properly managed within agreed upon operational level agreements (OLAs).
- Responsible for delivering startofday and endofday health proactive checks, communicating the findings to management and stakeholders.
- Regularly review resolved or partially resolved incidents and develop actionable improvement plans.
Requirements:
- Wellversed in ITIL management practices, particularly incident, knowledge, and service level management.
- To have prior handson experience in production support of OPEN or AS/400 Systems and possess strong support knowledge in either retail or wholesale payment or enterprise systems.
- Willingness to work in an onsite 24x5 shiftsupport model.
- Have the ability to adapt easily to different technologies and environments, including UNIX, open systems, AS/400, and mainframe.
- Handson experience in writing SQL queries and parsing logs for issue investigation is required.
How to Apply:
JTK Number:
JTKSM 995 |
Company Registration Number:
T)
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