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Pbtb Executive, Customer Care
1 week ago
Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.
We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions.
We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Executive - Correspondence Unit is responsible to provide timely and effective correspondence services to the customer ensuring all official correspondence is managed in accordance with company policies, processes and standards.
Roles & Responsibilities:
- To take ownership of queries and complaint of the customers and proactively following through to resolution.
- To provide timely and effective correspondence services to the customer ensuring all official correspondence is managed in accordance with company policies, processes and standards.
- To escalate queries to supervisor or operation team if appropriate on timely manner.
- To assist the management and team manager with any assigned special projects and in specific task. Identifying and escalating consistent or recurring issues with the system functionality.
- Keep up to date on new or enhanced products/services, operation functions, business and technical details in order to maintain a high level of quality service to customers.
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