Online Customer Care Executive

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Henosis Sdn Bhd Full time

Responsibilities:

-
Customer Engagement: Proactively handle outbound calls to follow up on client status, ensuring a seamless and positive customer experience.
-
Professional Excellence: Execute all responsibilities with the highest level of professionalism, aiming to exceed customer expectations at every touchpoint.
-
Issue Resolution: Show initiative and a strong desire to support, address, and resolve client concerns and issues promptly and efficiently.
-
Marketing Support: Actively follow up on leads and participate in marketing initiatives to understand and leverage the latest marketing strategies.
-
Market Awareness: Maintain up-to-date knowledge of market changes, technological advancements, and competitor activities to stay ahead in customer service.
-
Reporting: Generate comprehensive monthly reports, ensuring all documentation and filing systems are maintained accurately and efficiently.
-
Customer Engagement Strategies: Build and enhance customer engagement through strategic online marketing and business development efforts.
-
Team Collaboration: Work closely with internal teams to address customer concerns, implementing corrective actions when necessary to improve service quality and customer satisfaction.

Job Requirements

  • Bachelor's degree in business administration, or a related field preferred.
  • Experience in call centre / customer service roles.
  • Excellent communication skills, both verbal and written, with a strong command of Mandarin due to business and market nature.
  • Exceptional interpersonal skills and the ability to build rapport with diverse customer demographics.
  • Enjoy communicating with people and have a pleasant personality.

Salary:
RM3, RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)


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