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Online Customer Care Executive
1 week ago
Responsibilities:
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Customer Engagement: Proactively handle outbound calls to follow up on client status, ensuring a seamless and positive customer experience.
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Professional Excellence: Execute all responsibilities with the highest level of professionalism, aiming to exceed customer expectations at every touchpoint.
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Issue Resolution: Show initiative and a strong desire to support, address, and resolve client concerns and issues promptly and efficiently.
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Marketing Support: Actively follow up on leads and participate in marketing initiatives to understand and leverage the latest marketing strategies.
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Market Awareness: Maintain up-to-date knowledge of market changes, technological advancements, and competitor activities to stay ahead in customer service.
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Reporting: Generate comprehensive monthly reports, ensuring all documentation and filing systems are maintained accurately and efficiently.
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Customer Engagement Strategies: Build and enhance customer engagement through strategic online marketing and business development efforts.
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Team Collaboration: Work closely with internal teams to address customer concerns, implementing corrective actions when necessary to improve service quality and customer satisfaction.
Job Requirements
- Bachelor's degree in business administration, or a related field preferred.
- Experience in call centre / customer service roles.
- Excellent communication skills, both verbal and written, with a strong command of Mandarin due to business and market nature.
- Exceptional interpersonal skills and the ability to build rapport with diverse customer demographics.
- Enjoy communicating with people and have a pleasant personality.
Salary:
RM3, RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Education:
- Bachelor's (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- Mandarin (preferred)
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