Customer Care Officer

__Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...

Answer calls to clients to learn about and address their needs, complaints, or other issues with products or services. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Respond to customers on timely manner while following standard operating procedures. Comply with Bank's...

Primary Job Functions: Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep the customer's privacy and protect customer information Meet personal/team qualitative and quantitative targets Handle simple to difficult...

The OpportunityOur client is looking for a Customer Care Consultant to be a part of their growing team based in our Manila ASW Global Office. Working closely with the Claims, Customer Care, and Broker teams, as a back office agent you will be responsible for ensuring a variety of support tasks are completed in a timely and accurate manner. You will be an...

Position : Customer Care ExecutiveLocation : Kuala LumpurSalary : RM2,500 - RM3,500Working hours : 10am - 7pm / 1pm - 10pmResponsibilities: To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps Atlas). To educate...

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customersJob Types: Full-time, Contract,...

Position : Customer Care ExecutiveSalary : RM 2,500 - RM 3,500Location : Medan 28, Old Klang RoadWorking Hour : Any 5 days a week (may including weekend), 2 shift rotation10.00 am pm / 1.00 pm pm To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering...

The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...

Job Description:Malaysia Airlines Berhad is seeking a Remote Customer Care Manager to join our team in Kuala Lumpur, Malaysia. As a Mid-toSenior Level position, the ideal candidate should have at least 8 years of experience in customer care management.Responsibilities:1. Lead a team of remote customer care representatives to ensure exceptional customer...

Job Description:Malaysia Airlines Berhad is seeking a Remote Customer Care Manager to join our team in Kuala Lumpur, Malaysia. As a Mid-toSenior Level position, the ideal candidate should have at least 8 years of experience in customer care management.Responsibilities:1. Lead a team of remote customer care representatives to ensure exceptional customer...

Title: Customer Care SpecialistCompany:Britishpedia Media Group Sdn. Bhd.Employment Type: Full-timeBasic Salary: RM RM 2800Location: Kuala LumpurAbout the Company:At Britishpedia Media Group (BPH), we're more than just a publishing house - we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across...

Provide excellent support experience to customers via all relevant communication channels. Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective followup with Service...

Gussmann is a leader in Fleet Monitoring, committed to excellent service and innovation. We are looking for a reliable Office Support Specialist to join our team.Responsibilities:- Issue Resolution: Resolve customer issues promptly.- Admin Tasks: Perform data entry, filing, and maintaining office supplies.- Communication: Keep clear communication with...

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your...

We are looking for a Customer Care & Operation Representative that is genuinely excited to help customers and ensure operation excellent. This representative needs to be patient, empathetic, and passionately communicative. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established...

_Singapore Bank in Malaysia looking for Customer Care Executive_ Support Singapore customers Ensures highest standard of service delivery on personalised phone services to our customers. Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services. Determine the needs of the consumers,...

About ZenyumZenyum is one of Asia's largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in...

Position :Customer Care ExecutiveWorking Location :Old Klang RoadWorking Hours :Any 5 days a week (may including weekend), 2 shift rotation10am - 7pm1pm - 10pmSalary range :RM 2,500 - RM 3,500 To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical...

This is Niharika from Eteam. We are hiring Mandarin speakers to work with one of our clients. Below are the job detailsRole - Customer Care Specialist - MandarinLocation - Petaling JayaType - PermanentJoining - 31st AugInterview - Assessment and Online interviewMust be fluent in English and Mandarin.Freshers or experienced can apply.Shuttle service is...

Provides meaning-for-meaning interpreting. Follows interpreter protocols as per training, policies, and procedures. Follows all policies and procedures related to information confidentiality and interpreter ethics. Attends all required training. Maintains confidentiality as policies. Uses standard office equipment such as telephones, computers, copiers, and...