Customer Care

__Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customersJob Types: Full-time, Contract,...

Job Description:Malaysia Airlines Berhad is seeking a Remote Customer Care Manager to join our team in Kuala Lumpur, Malaysia. As a Mid-toSenior Level position, the ideal candidate should have at least 8 years of experience in customer care management.Responsibilities:1. Lead a team of remote customer care representatives to ensure exceptional customer...

Job Description:Malaysia Airlines Berhad is seeking a Remote Customer Care Manager to join our team in Kuala Lumpur, Malaysia. As a Mid-toSenior Level position, the ideal candidate should have at least 8 years of experience in customer care management.Responsibilities:1. Lead a team of remote customer care representatives to ensure exceptional customer...

Title: Customer Care SpecialistCompany:Britishpedia Media Group Sdn. Bhd.Employment Type: Full-timeBasic Salary: RM RM 2800Location: Kuala LumpurAbout the Company:At Britishpedia Media Group (BPH), we're more than just a publishing house - we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across...

Provide excellent support experience to customers via all relevant communication channels. Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective followup with Service...

The OpportunityOur client is looking for a Customer Care Consultant to be a part of their growing team based in our Manila ASW Global Office. Working closely with the Claims, Customer Care, and Broker teams, as a back office agent you will be responsible for ensuring a variety of support tasks are completed in a timely and accurate manner. You will be an...

_Singapore Bank in Malaysia looking for Customer Care Executive_ Support Singapore customers Ensures highest standard of service delivery on personalised phone services to our customers. Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services. Determine the needs of the consumers,...

About ZenyumZenyum is one of Asia's largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in...

Position :Customer Care ExecutiveWorking Location :Old Klang RoadWorking Hours :Any 5 days a week (may including weekend), 2 shift rotation10am - 7pm1pm - 10pmSalary range :RM 2,500 - RM 3,500 To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical...

The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...

This is Niharika from Eteam. We are hiring Mandarin speakers to work with one of our clients. Below are the job detailsRole - Customer Care Specialist - MandarinLocation - Petaling JayaType - PermanentJoining - 31st AugInterview - Assessment and Online interviewMust be fluent in English and Mandarin.Freshers or experienced can apply.Shuttle service is...

Position : Customer Care ExecutiveLocation : Kuala LumpurSalary : RM2,500 - RM3,500Working hours : 10am - 7pm / 1pm - 10pmResponsibilities: To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps Atlas). To educate...

Answer calls to clients to learn about and address their needs, complaints, or other issues with products or services. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Respond to customers on timely manner while following standard operating procedures. Comply with Bank's...

Position : Customer Care ExecutiveSalary : RM 2,500 - RM 3,500Location : Medan 28, Old Klang RoadWorking Hour : Any 5 days a week (may including weekend), 2 shift rotation10.00 am pm / 1.00 pm pm To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering...

Associate, Customer CareJob Summary: Receive and handle inquiries and complaints from internal and external customers. Take ownership of customers' inquiries or complaints and resolve them by liaising with respective Business Owners within the specified time frame.- up and update customers timely on complaints raised until they are resolved. Assist and...

Job Description Minimum SPMPreferably with an outspoken personality.Presentable outlook and personality. Honest and responsible With Customer Service experience is added advantageComputer LiterateWilling to work in Shifts. One day off (Weekdays) Medically fit to work. *Location at Corus Hotel, Ampang Kuala Lumpur Job Responsibilities Confer with customers by...

Associate, Customer Care (Counter)Discover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement - from...

Job Highlights: International Bank; Opportunity to grow in an international Banking industry; Full training provided (1 month); Attractive salary & benefits; Located at Wisma Standard Chartered; Accessible by public transportation ( LRT Bukit Jalil). Deliver outstanding customer service over the phone promptly, while also fostering positive relationships...

Primary Job Functions: Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep the customer's privacy and protect customer information Meet personal/team qualitative and quantitative targets Handle simple to difficult...