Customer Care Executive

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time
_
Singapore Bank in Malaysia looking for Customer Care Executive_

  • Support Singapore customers
  • Ensures highest standard of service delivery on personalised phone services to our customers.
  • Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services.
  • Determine the needs of the consumers, make information clear, investigate every problem, and provide answers or alternatives.
  • Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem.
  • Assigns or acts on any required customer followup in accordance with Contact Centre guidelines.

Job Highlights:

  • Attractive additional monthly allowances
  • Accessible via public transport (LRT)
  • Quarterly performance bonus (KPI incentives)

Requirements:

  • SPM, Diploma, Degree in any discipline
  • Experience in Call Centre, Banking or Customer Service environment will be an advantage
  • Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service
  • Possess a pleasant voice & good telephone etiquette
  • Possess good communication skills (verbal and written English)
  • Able to speak in Mandarin will be an added advantage
  • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations

Salary:
RM3, RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • What is your expected salary?

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)


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