Domestic 0r International Banking Customer Service

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Estrada International Staffing Solution Full time

Vacancy:
Mandarin Speaker Customer Service - Banking*
Location: Kuala Lumpur Sentral, Malaysia.

Salary:
Basic - RM 4500 (Basic)

Market:
Singapore Customers

Shift:
Rotational

Education:

Bachelor's Degree/Diploma/SPM

Head Counts: 5

*Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative for our banking services, specifically catering to Singapore customers.

As a Customer Service Representative, you will be responsible for providing exceptional service and support to our valued clients, addressing their inquiries, resolving issues, and ensuring a positive banking experience.


Responsibilities:

  • Customer Support: Serve as the first point of contact for Singapore customers, assisting them with a wide range of banking inquiries, including account balances, transaction details, product information, and general servicerelated questions.
  • Issue Resolution: Investigate and resolve customer complaints, problems, or account discrepancies promptly and efficiently, ensuring a high level of customer satisfaction. Collaborate with relevant departments to escalate complex issues when necessary and follow up until resolution.
  • Product Knowledge: Develop a deep understanding of our banking products and services, staying updated on any changes, updates, or new offerings. Proactively share this knowledge with customers, making appropriate recommendations and upselling where appropriate.
  • Compliance and Security: Adhere to established banking regulations, policies, and procedures to ensure compliance and maintain customer privacy and data security. Stay informed about the latest industry guidelines and best practices related to customer service and data protection.
  • Documentation and Administration: Accurately record and maintain customer interactions, inquiries, and resolutions in our customer relationship management (CRM) system. Complete necessary administrative tasks promptly and efficiently.

Job Types:
Full-time, Permanent

Salary:
From RM4,500.00 per month

Benefits:

  • Flexible schedule
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Education:

  • Bachelor's (preferred)

Experience:

  • Customer Service in Domestic or international Banking: 1 year (required)

Language:

  • Mandarin (preferred)
  • Korean (preferred)

Shift availability:

  • Day Shift (required)
  • Night Shift (required)
  • Overnight Shift (preferred)
Application Deadline: 08/25/2023

Expected Start Date: 08/14/2023

  • Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time

    Location: Kuala Lumpur Sentral, Malaysia.Salary: Basic - RM 3500 (Basic)Market: Singapore CustomersShift: RotationalEducation: Bachelor's Degree/Diploma/SPMHead Counts: 5Experience: Minimum 6 months as customer service in Domestic or International bankingJob Description:We are seeking a dedicated and customer-focused individual to join our team as a Customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sumitomo Mitsui Banking Corporation Full time

    Sumitomo Mitsui Banking Corporation Kuala Lumpur, MalaysiaPosted 1 hour ago In-Office Permanent CompetitiveJob Specifications: Managing Japanese corporates portfolio (borrowing or nonborrowing customers). To perform credit analysis, review of legal documents, KYC review and preparation of internal memo for approval. To liaise with internal stakeholders for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sumitomo Mitsui Banking Corporation Full time

    Sumitomo Mitsui Banking Corporation Kuala Lumpur, MalaysiaPosted 1 hour ago In-Office Permanent Competitive 1.To promote SMBC's business in Malaysia and to enhance profitability and market presence of SMBC. 2.To promote new products, Loan, Deposit, FX, Derivatives, ebanking business to Japanese and Korean clients. 3. To establish marketing strategy /...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    International Banking Customer Support (Tagalog Native) in Kuala Lumpur, MalaysiaLooking to work your career in Malaysia? EPS Consultants is here to support you every step of the way. Whether you're seeking exciting job opportunities, a vibrant work environment, or a chance to experience Malaysian culture, we provide comprehensive job hunting support.Shunta...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HR TAG Full time

    Designation: Customer Service Executive - BankingLocation: Menara UOB (nearby Masjid Jamek)Operation hour: rotational shift (5 working days with 2 off days); 8am - 5 pm; 11 am - 8 pmSalary package: RM RM 2800 upon your interview performanceTerm and Contract: 3 months contractJob Responsibilities:Assisting customers with inquiries: Responding to customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Full time

    Job Description:Responsibilities: Assist customers with routine banking transactions, including deposits, withdrawals, fund transfers, and balance inquiries. Educate customers about our banking products and services, helping them select the appropriate solutions to meet their financial goals. Troubleshoot and resolve customer issues, concerns, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    Greetings ,Urgent hiring " Mandarin / Cantonese speaker " From Aviation / Airline IndustryRole - Aviation Customer ServiceSalary -Upto 4000myrJob Type - PERMANENT ( Work from office )Work Place -Kuala LumpurLanguages -Mandarin ( 0r ) Cantonese + English proficiencyOnilne inteviews are on going on daily basis.or WhatsApp to My Social Media Connect...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    Greetings ,Urgent hiring " Mandarin / Cantonese speaker " From Aviation / Airline IndustryRole - Aviation Customer ServiceSalary -Upto 4000myrJob Type - PERMANENT ( Work from office )Work Place -Kuala LumpurLanguages -Mandarin ( 0r ) Cantonese + English proficiencyOnilne inteviews are on going on daily basis.or WhatsApp to My Social Media Connect...

  • Intern, Treasury

    1 month ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre SB Full time

    Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? Do you want an open, supportive, and caring working environment? Do you view your development needs seriously as we do? If YES, then take your career to the #NextLevel with BASF Objectives of the PositionProcess treasury related month end...

  • Intern, Treasury

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre SB Full time

    Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? Do you want an open, supportive, and caring working environment? Do you view your development needs seriously as we do? If YES, then take your career to the #NextLevel with BASF Objectives of the PositionProcess treasury related month end...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Job Title: Customer Service English Speaker (Banking)Job Description:As a Customer Service English Speaker in the banking industry, you will be responsible for providing exceptional service and support to English-speaking customers. Your primary objective is to ensure a positive customer experience while handling various banking-related inquiries, issues,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude India Full time

    International Banking Experience is required Bachelors Degree With a Valid PassportSalary: RM4,000.00 per monthSupplemental pay types: Yearly bonusApplication Question(s): WhatsApp number Current Salary Do you have International Banking experience? Are you a Filipino citizen resident of Malaysia Do you have a valid passport


  • Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

    Minimum Requirements: Relevant working experience in banking industry as customer services is preferred or fresh graduate. Mandarin and English should be good. Knowledge of customer service practices and principles Excellent data entry and typing skills. Superior listening, verbal, and written communication skills Ability to handle stressful situations...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    The company:Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations.Job highlights:- _Full...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sumitomo Mitsui Banking Corporation Full time

    Sumitomo Mitsui Banking Corporation Kuala Lumpur, MalaysiaPosted 12 minutes ago In-Office Permanent CompetitiveJob Specifications: To conduct Know-YourCustomer (KYC) screening for NewtoBank and existing customers. To support Relationship Manager (RM) in overall daytoday adhoc operation. To communicate and establish relationship with clients from time to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TimesConsult Full time

    IMMEDIATELY INTAKE IN FEB INTAKESResponsibilities: Answering calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Respond to customers on timely manner while following...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Full time

    minimum 1 year of Customer Service experience in BANKINGBase Salary - RM 4500Education - SPM & AboveStart Date - 21st August 202- Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Job Summary:Job Description: Providing accurate information and resolving customer issues related to digital banking products and services.Maintaining a high level of product knowledge to effectively support customer needEnsuring timely and accurate documentation of all customer interactions in the company's CRM system.To meet the Key Performance Indicator...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

    _Singapore Bank in Malaysia looking for Customer Service Executive_ Support Singapore customers Ensures highest standard of service delivery on personalised phone services to our customers. Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services. Determine the needs of the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HR TAG Full time

    Designation: Customer Service Executive - BankingLocation: Menara UOB (nearby Masjid Jamek)Operation hour: rotational shift (5 working days with 2 off days); 8am - 5 pm; 11 am - 8 pmSalary package: RM RM 2800 upon your interview performanceTerm and Contract: 3 months contractJob Responsibilities:Assisting customers with inquiries: Responding to customer...