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Customer Service English Speaker(Banking)

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

Job Title:
Customer Service English Speaker (Banking)

Job Description:


As a Customer Service English Speaker in the banking industry, you will be responsible for providing exceptional service and support to English-speaking customers.

Your primary objective is to ensure a positive customer experience while handling various banking-related inquiries, issues, and transactions.

Your role is pivotal in building and maintaining strong relationships with customers, fostering loyalty, and promoting the bank's services and products.


Key Responsibilities:

Issue Resolution:
Address and resolve customer complaints, disputes, and problems in a professional and timely manner. Collaborate with internal departments to ensure prompt resolution and customer satisfaction.

Product Promotion:
Proactively inform customers about new banking products, services, and promotions that may suit their needs and preferences. Cross-sell and upsell products to increase customer engagement and revenue.

Compliance and Security:

Comply with all banking regulations, security protocols, and privacy policies to safeguard customer information and ensure the integrity of banking operations.


Knowledge Sharing:
Stay up-to-date with banking industry trends, policies, and procedures to provide accurate and informed responses to customer queries. Continuously develop knowledge and skills through training sessions and self-learning.

Customer Feedback:

Gather feedback from customers to identify areas of improvement and relay insights to relevant teams to enhance the overall customer experience.


Performance Metrics:
Meet and exceed performance targets, such as customer satisfaction ratings, response times, call handling times, and sales goals.

Team Collaboration:
Work collaboratively with other customer service representatives, supervisors, and team leaders to achieve departmental and organizational objectives.

Professionalism:

Maintain a positive and professional demeanor when interacting with customers and colleagues, representing the bank in a courteous and respectful manner.


Qualifications and Skills:

  • Fluent in English (written and spoken) with excellent communication skills.
  • Previous experience in customer service or banking is an advantage.
  • Strong problemsolving abilities and the ability to handle challenging situations with patience and empathy.
  • Good understanding of banking products, services, and procedures.
  • Proficiency in using computer systems and banking software.
  • Ability to multitask and work in a fastpaced environment.
  • Attention to detail and accuracy in data entry and record keeping.
  • Flexibility to work in shifts, including weekends and holidays.
  • Customeroriented mindset with a focus on delivering outstanding service.

Job Type:
Contract

Contract length: 6 months

Salary:
RM2,500.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Rotational shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
- how much is your expected salary

  • How soon you can join us?

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • English (required)