Banking Customer Service

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia HR TAG Full time

Designation:
Customer Service Executive - Banking

Location:
Menara UOB (nearby Masjid Jamek)

Operation hour:
rotational shift (5 working days with 2 off days); 8am - 5 pm; 11 am - 8 pm

Salary package:
RM RM 2800 upon your interview performance
Term and Contract: 3 months contract

Job Responsibilities:

Assisting customers with inquiries:
Responding to customer queries and providing accurate information about banking products, services, and account-related matters.

Account management:
Handling account openings, closings, and updates, as well as addressing issues related to account transactions and balances.

Resolving customer issues:
Addressing and resolving customer complaints, concerns, and disputes in a professional and empathetic manner.

Providing product information:
Educating customers about various banking products, such as savings accounts, credit cards, loans, and investment options.

Processing transactions:
Facilitating routine banking transactions, such as deposits, withdrawals, fund transfers, and bill payments.

Cross-selling and upselling: Identifying opportunities to recommend additional banking products and services that align with customers' needs.

Handling security and privacy:
Ensuring compliance with security protocols and safeguarding customer information in accordance with data protection regulations.

Assisting with digital banking:
Guiding customers on how to use online and mobile banking platforms effectively.

Maintaining customer records:
Accurately updating and maintaining customer data and interactions in the bank's systems.

Achieving service targets:
Meeting performance metrics, such as response time, call quality, and customer satisfaction ratings.

Requirements:

  • Fresh graduate Diploma or Degree
  • Fluent in English
  • No experience needed

Job Type:
Contract

Contract length: 3 months

Salary:
RM2, RM2,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Application Question(s):

  • What is your highest qualification?
  • Are you able to start work on the 21st of Aug?
  • How long is your notice period?
Expected Start Date: 08/21/2023

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