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Customer Service

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

Job Overview:
We are seeking dedicated and customer-oriented individuals to join our banking team as Customer Service Representatives.

As a key point of contact for our esteemed clients, you will play a crucial role in providing exceptional service and support, ensuring a positive banking experience for all customers.

Shift

Schedule:
8am to 5pm, latest shift is 11am to 8pm

Work Location:
Near Masjid Jamek, Kuala Lumpur

Contract Term: 3 months contract (with potential for extension and conversion to permanent positions based on performance)

Minimum Education:
Diploma and above

Salary:
Starting from RM2500 per month

Key Responsibilities:

  • Assisting customers with accountrelated concerns, resolving issues, and escalating complex cases to the appropriate departments when necessary.
  • Process transactions efficiently and accurately, including account updates, fund transfers, and bill payments.
  • Educate customers about various banking offerings, promotions, and benefits to enhance their banking experience.
  • Strive to meet and exceed customer satisfaction targets and uphold the bank's service standards.
  • Maintain customer records, ensuring data accuracy and confidentiality.
  • Actively participate in training sessions to stay updated on banking products, policies, and procedures.
  • Collaborate with the team to improve overall service quality and efficiency.

Requirements:

  • Exceptional communication skills in both English and Bahasa Malaysia.
  • Strong customer service orientation with a friendly and positive attitude.
  • Ability to handle challenging situations with patience and empathy.
  • Basic knowledge of banking products and services will be an advantage.
  • Proficiency in using computers and familiarity with standard office software.
  • Prior experience in customer service or related fields will be beneficial.
  • Must be reliable, punctual, and able to work effectively as part of a team.
  • Open to working in a 24/7 shift environment.

Benefits:

  • Competitive salary and potential for career growth.
  • Comprehensive training and ongoing support.
  • Convenient accessibility via public transportation.
  • Opportunity to contribute to a reputable banking institution and make a difference in customers' lives.

Job Types:
Full-time, Contract

Contract length: 3 months

Salary:
RM2, RM2,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay
  • Retention bonus