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Executive, customer service

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time
Job SummaryThe role involves interacting with customers to address their concerns, answer questions, and assist with their needs. It also supports department management in ensuring efficiency, organization, customer satisfaction, and loyalty.

ResponsibilitiesHandling Customer Inquiries:
Respond to customer inquiries via phone, email, chat, or social media promptly and professionally within the SLA set

Providing Product/Service Information:
Educate customers about the company's marketing plan, rules, regulations, and policies to expedite decision-making for member inquiries

Resolving Issues:
Address and resolve customer complaints and issues effectively, aiming for first-call resolution whenever possible

Ensuring Customer Satisfaction:
Follow up with customers to ensure their issues are resolved satisfactorily and they are satisfied with the service provided

Handling Escalations:
Escalate complex issues to the appropriate department or manager when necessary. Communicate effectively with other departments to resolve problems promptly. Assist with ad-hoc tasks as delegated. Support company events or functions as needed.
Requirements1-2 years of customer service experience preferably in the MLM/Direct Selling. Proficient in verbal & written English, Bahasa Malaysia, and Mandarin. Able to work independently with minimum supervision. Pleasant personality with excellent interpersonal skills. Service-oriented and positive mindset. Proficient in MS Office applications.
RemunerationMYR 4,000 - MYR 4,500Consultant in chargeKen Ng | |