Customer Service- Bank Operation

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

Get to know the Role:

  • Promote and enhance digital selfhelp experience through Help Centre FAQs
  • Own the customer issue resolution endtoend; ensuring effective follow through and escalation to internal & external parties as necessary to resolve any issues from our customers
  • Meet individual and team qualitative and quantitative customer experience performance metrics

The day-to-day activities:

  • Provide high quality customer support (24/7) through various channels including but not limited to Voice, Digital and Chat channels for our customers
  • Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction
  • Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel optimization projects
  • Perform adhoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
  • Provide regular data analytics, project / issue reports to customer support team leads and Head of Customer Support, as required

The must haves:

  • At least 2 years working experience in any service industry; experience in Customer Service/Contact Centre in banking/financial industry will be good advantage;
  • Able to work on weekend and rotational shifts
  • Excellent spoken and written English to communicate and engage customers
  • Typing speed of at least 60 words per minute
  • Proficient with technology in general, familiar with social media platforms, digital tools and fast learner to pick up new tools needed for work
  • Experience in Microsoft CRM, Zendesk, Livechat and digital servicing channels will be an strong added advantage
  • Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
  • Customer centric and attention to detail;
  • Can thrive under mínimal supervision;
  • Outstanding organizational skills with multitasking skills
  • Tertiary education, must possess at least a Diploma in any relevant field

Salary:
RM3, RM3,200.00 per month

Benefits:

  • Maternity leave

Schedule:

  • Rotational shift

Supplemental pay types:

  • 13th month salary

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 2 years (preferred)

Language:

- english (required)

  • Bahasa (required)


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bank Islam Full time

    Req ID: 6073- Job Description:- SummaryResponsible in assisting Assistant Branch Manager in handling operational matters related to branches and assisting customers to meet the Bank's requirement in enjoying the Bank's product and services.Duties and ResponsibilitiesHandling of CASAIA opening of account Check and verify the completeness of relevant documents...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HR TAG Full time

    Designation: Customer Service Executive - BankingLocation: Menara UOB (nearby Masjid Jamek)Operation hour: rotational shift (5 working days with 2 off days); 8am - 5 pm; 11 am - 8 pmSalary package: RM RM 2800 upon your interview performanceTerm and Contract: 3 months contractJob Responsibilities:Assisting customers with inquiries: Responding to customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time

    Location: Kuala Lumpur Sentral, Malaysia.Salary: Basic - RM 3500 (Basic)Market: Singapore CustomersShift: RotationalEducation: Bachelor's Degree/Diploma/SPMHead Counts: 5Experience: Minimum 6 months as customer service in Domestic or International bankingJob Description:We are seeking a dedicated and customer-focused individual to join our team as a Customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Priority Banking Service Ambassador InternshipDefine your future at Hong Leong BankJob Responsibility: Welcoming and greet Priority Banking customers in a warm, courteous and professional from Lobby to PB Centre; Maintains quality service by enforcing quality and customer service standards, analyzing and resolving customer service problems; Ensures customers...


  • Kuala Lumpur, Kuala Lumpur, Malaysia United Overseas Bank Full time

    Contract Officer, Customer Service & Talent Development, Channels & Digitalisation Posting Date: 27-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY Company: United Overseas Bank (Malaysia) Bhd About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia United Overseas Bank Full time

    Contract Officer, Customer Service & Talent Development, Channels & Digitalisation Posting Date: 27-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY Company: United Overseas Bank (Malaysia) Bhd About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia United Overseas Bank Full time

    Contract Officer, Customer Service & Talent Development, Channels & Digitalisation Posting Date: 27-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY Company: United Overseas Bank (Malaysia) Bhd About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Define your future at Hong Leong BankJob Responsibility: Welcoming and greet Priority Banking customers in a warm, courteous and professional from Lobby to PB Centre; Maintains quality service by enforcing quality and customer service standards, analyzing and resolving customer service problems; Ensures customers are attended in a timely manner while taking...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Business & Corporate Banking (Transaction Banking)If you are looking to excel and make a difference, take a closer look at us...Responsibilities Marketing of products and services offered by Transaction Banking (Working Capital) To understand customers and plan for all communication with customers in mind To carry out campaigns/promotions/events from time to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager - Personal Financial Services (Customer Service & Operations)If you are looking to excel and make a difference, take a closer look at us...We're hiring for Customer Service & Operations Manager (Klang Valley)Reporting to the Branch Manager, our Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    The company:Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations.Job highlights:- _Full...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full time

    Customer Service Representative (Nationwide)Create the future with Affin You too can make a difference.We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.JOB PURPOSE To provide...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at usResponsibilities: Marketing of products and services offered by Transaction Banking (Working Capital) To understand customers and plan for all communication with customers in mind To carry out campaigns/promotions/events from time to time to promote and support the various new and...

  • Corporate Bank

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Deutsche Bank Full time

    Corporate Bank -Relationship Management - AVP:Job ID:R0292466Full/Part-Time:Full-timeRegular/Temporary:RegularListed: Location:Kuala LumpurPosition Overview:Details of the Division and Team:Corporate Bank is an integral part of Deutsche Bank's Business. It is a global provider of risk management solutions, cash management, lending trade finance, trust and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full time

    Executive, Virtual Banking Create your future with AffinYou too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. JOB PURPOSE To handle customer interaction from various channels pertaining to product...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full time

    Executive, Virtual Banking Create your future with AffinYou too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. JOB PURPOSE To handle customer interaction from various channels pertaining to product...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full time

    Executive, Virtual Banking Create your future with AffinYou too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. JOB PURPOSE To handle customer interaction from various channels pertaining to product...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TimesConsult Full time

    IMMEDIATELY INTAKE IN FEB INTAKESResponsibilities: Answering calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Respond to customers on timely manner while following...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full time

    Executive, Virtual BankingCreate your future with Affin You too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.JOB PURPOSETo handle customer interaction from various channels pertaining to product...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

    _Singapore Bank in Malaysia looking for Customer Service Executive_ Support Singapore customers Ensures highest standard of service delivery on personalised phone services to our customers. Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services. Determine the needs of the...