Customer Service Officer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bank Islam Full time

Req ID: 6073- Job Description:
-
Summary


Responsible in assisting Assistant Branch Manager in handling operational matters related to branches and assisting customers to meet the Bank's requirement in enjoying the Bank's product and services.


Duties and Responsibilities
Handling of CASAIA opening of account

  • Check and verify the completeness of relevant documents submitted by customers.
  • Perform CIF creation/ updating/ maintenance and update CIF error and printing of CIF report.
Manage CASAIA CIF and its integrity

  • Ensure the completeness of details customer information in the CIF form.
  • Perform verification on related document submitted by customer.
  • Perform CIF creation, activation and opening of customer account.
  • Perform CIF inquiry in order to avoid any duplication for CIF creation.
  • Perform CIF maintenance based on customer's request or based on any evidence or information received from related parties.
  • Act as one stop centre for account opening process.
  • Fully responsible to perform the authorization of Bank Card/Debit Card at their terminal.
  • Ensure safekeeping of Bank Card/Debit Card as stipulated in the standard guideline.
Handling of Customer Enquiries

  • Attend customer request for EPF withdrawal & full settlement financing account
  • Provide customer inquiry on fee based product
  • To provide investment advisory
  • Monitor and review unit trust customer account.
  • Attend all queries on BIC/ATM/CDM/Internet Banking
Handling of Customer Crowd and Administrative

  • Migration of over the counter transactions (OTC) by customers to other alternative channels such as Self Service Terminals (SST), Internet Banking (IB), TAP mobile and etc;
  • Promote all banking products to customers such as Savings Account, Current Accounts, Investment Account, Remittance, Electronic Banking and financing products;
  • To ensure all transactions slips, related forms and Bank Negara complaint forms is available in the banking hall;
  • To ensure all marketing collaterals are up todate and remove any obsolete marketing materials;
  • To promote and achieve target set for new sign up of Internet Banking/Debit Card/TAP Mobile Banking and etc;
Handling of Customer Complaint

  • Attend complaint from customer such as CDM/ATM/Internet Banking
  • Solve customer complaints within agreed timeframe
  • Attend customer inquiry services on consumer financing, deposit and Bancatakaful product
  • Ensure that all complaints by customers promptly investigated and timely rectified.
  • Handling of Financing Related Operational Matters
  • Attending financing and Trade Finance operations related matter such as redemption, discharge transactions, disbursement and repayment activities.
Other responsibilities as and when required

  • Act as Relief Service Ambassador in handling cash
  • To render service in professional, polite, fast and efficient manner.
  • Perform individual balancing of cash accurately on daily basis
  • Filling and batching of teller sources documents
  • To be ready at least 15 minutes before commencement of banking hours
  • To ensure fast service to all customer as per QMS requirement
  • To received deposit from CIT service
  • To complete account closing transaction
  • To perform salary crediting.
  • To adhere to the rules and procedures relating to operations as set by the bank
  • Ensure all operational procedures comply with SOPs and other banking rules and regulations
  • Support daytoday branch operations
  • Perform other task as instructed by Banking Service Manager.
Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.

Any other duties/assignment as and when directed/assigned by the superior as per business requirement from ti

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