Customer Service Executive
2 weeks ago
Job Highlights
- Incentive / Reward
- Annual Company Trip
- Monthly Activities
Responsibilities:
- To handling customer inquires & provide solutions to all customer related problems. 负责客户在线咨询答疑,针对客户咨询需求,提供有效方案
- Providing high quality of customer service via Live Chat support. 通过Live Chat提供高质量的客服服务
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 在规定时间内提供适当的解决方案
- Keep records of customer interactions, process customer accounts and file documents 处理顾客账户并归档文件
Job Requirements:
-
Fresh graduates are encouraged to apply
欢迎应届毕业生申请:
-
Able to read & write in Mandarin and English 能够阅读&书写中文和英文:
- Previous working experience in customer service or related fields is an added advantage but not essential. 以往有客服工作经验者为佳
- Knowledge in handling basic computer (Microsoft Excel/Word etc). 懂得基本电脑操作 (Microsoft Excel/Word等)
- Ability to multitask, priorities and manage time effectively 能够同时处理多项任务,有效的时间管理
- Able to work in
24 Hours Rotational Shift (Rotational Off day. 6 days work per week, 9 hours per day) 轮班工作(6天制,每日工作9小时)
Why Join us?
- Location: KL Eco City
(Nearby LRT/KTM) 工作地点靠近
公共交通:
10 Full-Time position(s) available 10个全职职位空缺:- Free coffee, tea & snacks at the office 免费咖啡,茶和零食
- Annual leave 12 days, Sick Leave 14 days, Hospitalization Leave 60 days, and other including Maternity Leave, Paternity Leave 年假12天,病假14天,住院假60天,产假,陪产假
- Medical Claim & Insurance 医疗补贴,保险
- Positive & Young culture 积极年轻的企业文化
- EPF, SOCSO, EIS 公积金,社会保险,雇员保障计划
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle 年度加薪
- Annual Bonus 年度奖金
- Incentive / Rewards 奖励
- Company Trip 公司旅行
- Monthly Activities 每月活动
-
Customer Service
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full timePosition: Customer Service ExecutiveLocation :Jalan Chan Sow LinWorking Hours :24hours rotational / 2 days off rotationalSalary: RM2,300 + Shift Allowance + Parking Allowance + KPI AllowanceContract :6 months (Renewable based on performance) Monitor and respond to the alarm signals within service level targets. Handle Inbound/Outbound call bilingually and...
-
Customer Service Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Taiwanmania International Travel Service Co., Ltd. Full timeAbout KKdayKKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers' needs.KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the...
-
Customer Success Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
-
Customer Service Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full timeRoles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...
-
Customer Support Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full timePosition : Customer Support ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: Early September 2023 (Immediate Hiring)Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other...
-
Customer Service Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full timeResponsibilities: Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high...
-
Executive, Customer Service
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Malacca Securities Sdn Bhd Full timeJOB RESPONSIBILITIES:Responding to customer enquiries: A Customer Service Executive would need to respond to enquiries and concerns raised by customers. Customer inquiries may include the onboarding requirements, events & campaign details, fee structure, product features and etc.Resolving customer issues: In case of any disputes or issues, the Customer...
-
Executive, Customer Service
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Malacca Securities Sdn Bhd Full timeJob Requirement:Ability to work in night shift: Shift consists of 9 working hours and includes of 1-hour for rest.Communication : Fluent in English & Malay, ability to communicate in Mandarin is added advantageStrong communication skills: The ability to communicate clearly, confidently, and effectively with customers is crucial in this role. Customer Service...
-
Customer Helpdesk Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full timePosition : Banking Customer Service ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: March 2024 (Immediate Hiring)Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other banking...
-
Executive, Customer Service
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Malacca Securities Sdn Bhd Full timeJob Requirement:Ability to work in shift: Shift consists of 9 working hours and includes of 1-hour for rest.Communication: Fluent in English & Malay, the ability to communicate in Mandarin is added advantageStrong communication skills: The ability to communicate clearly, confidently, and effectively with customers is crucial in this role. Customer Service...
-
Customer Service Team Leader
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full timeResponsibilities: Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and...
-
Customer Service
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeBecome a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....
-
Customer Helpdesk Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full timePosition : Banking Customer Service ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: Immediate Hiring - April 2024Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other banking...
-
Service team lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full timeHead, Service (Executive)Kuala Lumpur, Malaysia | Posted on 06/18/2024 Country Malaysia Job Description Ensure that Work In Progress (WIP) tasks are completedand closed (invoiced) within the stipulated timeframe. Additionally, ensurethat upon invoicing, the car is collected promptly, payment is settled, andcredit debtors are closely followed up. Assist the...
-
Customer Service Inbound
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full timePosition: Customer Service Inbound (Immediate Hiring)Intake Date : 29 March 2024Working Location: Bangsar, Kuala LumpurWorking Days :Monday - Sunday (2days off - rotate)Working Hours: 8.00am - 5.30pm/ 12.30pm pmBasic Salary : RM2,500JOB DESCRIPTIONS: To attend / answer incoming calls from customer, identify the problems and assist them to solve the problem...
-
Customer Service Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Makeover Guys Full timeThe Role:As the Customer Service Executive at The Makeover Guys, you will provide a people-oriented experience to our customers. You will help to increase the customer satisfaction through efficient and personalized support. Your work will directly impact the image of The Makeover Guys.What You'll Do: Provide professional customer service for service...
-
Customer Service Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full timeRole:Customer Service Executive -TechnicalTimings:Night Shift (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:ChatKey Skills: Customer Service Mandarin Cantonese english Customer Service ExecutiveQualification: Completed with SPM, UEC, ICGSE certificateLanguage: Mandarin, Cantonese & English Job...
-
Customer Service Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Richewood Capital Sdn Bhd Full timeCustomer Service ExecutiveRequirement Proven working experience as a customer service representative or position with similar scope Working knowledge of customer service software, databases and tools Language requirement: English, Mandarin & Bahasa Malaysia Responsibility Job Description/ Responsibilities Ability to optimize and improve customer service...
-
Customer Service Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Makeover Guys Full timeThe Role:As the Customer Service Executive at The Makeover Guys, you will be servicing both the homeowners and agents. You will be working on the top 1% handpicked designer homes in Malaysia. Your work will directly impact our customer experience and sales.What You'll Do: Oversee the full cycle rental of our designer units Service and maintain good...
-
Customer Service Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Harmony New Energy Auto Service (Malaysia) Sdn. Bhd. Full timeJob Title: Customer Service Manager - Automotive IndustryLocation: MalaysiaKey Responsibilities: Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance indicators...