Customer Service Executive

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia LEGENCY GROUP SDN. BHD. Full time

Job Highlights

  • Incentive / Reward
  • Annual Company Trip
  • Monthly Activities

Responsibilities:

  • To handling customer inquires & provide solutions to all customer related problems. 负责客户在线咨询答疑,针对客户咨询需求,提供有效方案
  • Providing high quality of customer service via Live Chat support. 通过Live Chat提供高质量的客服服务
  • To be constantly guided by company's service standards.
Follow communication procedures, guidelines and policies 遵循公司的服务标准,沟通流程和政策

  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 在规定时间内提供适当的解决方案
  • Keep records of customer interactions, process customer accounts and file documents 处理顾客账户并归档文件

Job Requirements:

-
Fresh graduates are encouraged to apply

欢迎应届毕业生申请:

-
Able to read & write in Mandarin and English 能够阅读&书写中文和英文:

  • Previous working experience in customer service or related fields is an added advantage but not essential. 以往有客服工作经验者为佳
  • Knowledge in handling basic computer (Microsoft Excel/Word etc). 懂得基本电脑操作 (Microsoft Excel/Word等)
  • Ability to multitask, priorities and manage time effectively 能够同时处理多项任务,有效的时间管理
  • Able to work in
    24 Hours Rotational Shift (Rotational Off day. 6 days work per week, 9 hours per day) 轮班工作(6天制,每日工作9小时)

Why Join us?

  • Location: KL Eco City
    (Nearby LRT/KTM) 工作地点靠近
    公共交通:

  • 10 Full-Time position(s) available 10个全职职位空缺:
  • Free coffee, tea & snacks at the office 免费咖啡,茶和零食
  • Annual leave 12 days, Sick Leave 14 days, Hospitalization Leave 60 days, and other including Maternity Leave, Paternity Leave 年假12天,病假14天,住院假60天,产假,陪产假
  • Medical Claim & Insurance 医疗补贴,保险
  • Positive & Young culture 积极年轻的企业文化
  • EPF, SOCSO, EIS 公积金,社会保险,雇员保障计划
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle 年度加薪
  • Annual Bonus 年度奖金
  • Incentive / Rewards 奖励
  • Company Trip 公司旅行
  • Monthly Activities 每月活动

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