Application Support Specialist

2 weeks ago

Kepong, Malaysia GENO Management Full time

Position :
Application Support Specialist

Salary :
Open for discussion

Location :
Desa Aman Puri, Kepong

Working Hours : 8.30am - 5.30pm (Monday - Friday)

Responsibility

  • Required to do onsite installation from hardware to systems especially new users.
  • Perform onsite training to users and presentation to new and existing users on product features.
  • Prepare and develop of documentation on software user guide and software customisation request including software testing.
  • Provide user support enquiries regarding PointofSales (POS) and technical issues including remote troubleshooting and debugging of systems.
  • Track, followup and resolve customer's outstanding issues based on ticketing system.

Requirement

  • At least 1 year of working experiences in the related field.
  • Good command in written and spoken English.
  • Good in SQL command and networking.
  • Ability in multitasking, fast learner and set priorities of work within deadlines.
  • Product training will be provided.

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