Manager, Customer Servicing

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

1. Ensure airworthiness of the aircraft for the work performed through the WP, sign the Certificate of Release to service and deliver back the aircraft to customers.Participate in the Working Party Preparation with the preparation group (Work scope, Work planning, Resources Doc/Material/Logistic).Allocate tasks to staff according to the competence...

Job Title: Customer Service Manager - Automotive IndustryLocation: MalaysiaKey Responsibilities: Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance indicators...

Responsibility1.Customer Service Operations: Manage and lead a team of customer service representatives to ensure the timely and effective resolution of customer inquiries, concerns, and feedback. Develop and implement customer service policies, procedures, and standards to maintain consistency and quality across all interactions. Monitor customer service...

Responsibility1.Customer Service Operations: Manage and lead a team of customer service representatives to ensure the timely and effective resolution of customer inquiries, concerns, and feedback. Develop and implement customer service policies, procedures, and standards to maintain consistency and quality across all interactions. Monitor customer service...

Role:Manager -Customer ServiceTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Japanese language Thai customer service analyst- Create and manage the campaign schedule across the portfolio of partner brands - working on the strategy and framework of the activity...

The job scope of a customer service role involves providing assistance, information, and support to customers before, during, and after their interactions with a company's products or services. Customer service representatives play a crucial role in maintaining positive customer experiences, resolving issues, and building customer loyalty.Here are the common...

DUTIES AND RESPONSIBILITIES: Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and...

About usSTS Internet Technology Sdn. Bhd. is an emerging brand management company that partners with a wide range of brands to carry out wholesale and retail business both online and offline. Our mission is to help brands maximize their presence and sales through strategic management, innovative marketing, and exceptional customer service. We bring together...

The person aspiring to work as Control Room Agent/ Customer Representative should expect to perform the responsibilities, duties, and tasks given. He/she is responsible for providing customer support on any issues within the organization - this could be by telephone, internet, or a face to face support. They can also be referred to as the basic point of...

Your main duties will include:- Providing exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with empathy, patience, and professionalism.- Understanding customer needs: You will need to understand the unique needs of our...

Position:Customer Service Cum Sales ExecutiveSalary: RM 2,000 - RM 2,500 + lunch provided + RM250 medical per yearWorking Hours: 8:30 AM - 5:30 PMWorking Days: Monday - FridayLocation: Ampang Hilir, 55100 Kuala LumpurJob Description: Manage customer relations Manage customer complaints Manage customer inquiries Manage company sales Assist sales training...

Customer Service Rep (Aviation) B.Melayu + Englishesponsibilities;Identify customers' needs, clarify information, research every issue and provide solutions and/or alternativesBuild sustainable relationships and engage customers by taking the extra mileKeep the customer's privacy and protect customer informationMeet personal/team qualitative and quantitative...

You will be in charge of the operations and solutions management in the frame of Flight Hour and LRU Services. The Industrial solutions manager will work within a team of repair & transport/logistic solutions experts. The main aim of this team is to build and maintain the set-up for FHS repair & Transport supply chain. To maintain and improve this industrial...

Vacancy:Customer Service Team ManagerLocation: Kuala Lumpur, MalaysiaSalary: RM6000 + RM100 Travel Allowance + RM 100 Shift AllowanceJoining date - June 24Benefits - level 4, Medical Insurance, no limit on medical dependent, 50k myr Inpatient and 1k Outpatient,Statutory benefits, SOCSO benefits and Employees will be entitled for a paid holiday for the...

About the opportunity Maintaining positive relationships with teams by establishing a good line of communication between the team Leads and the company Leading the assigned BPOs in managing conflict, and ensuring the team's processes and tasks are carried out efficiently Develops strategies to promote team member adherence to company regulations and...

Role: Customer Service - EnglishLocation: Kuala Lumpur Sentral, Malaysia.Salary: RM 4,000 + Night shift allowanceLanguage: English (Malaysian)Joining Date: 12th June, 2024 (Immediate Joiner)Work hours: Rotational and Night shiftHeadcount: 30Bachelor degree with 1 year of Customer Service experience or Diploma with 2 years of Customer Service experience, SPM...

Vacancy:Customer Service B2B sales Japanese Speaker (JLPT N1 certification)(Local Malaysians Only)Location: Kuala Lumpur/Cyberjaya, MalaysiaSalary: RM complexity allowance + IncentivesLanguage: Japanese + EnglishProfile: Customer Service or B2B SalesTimings: Rotational Shifts (24*7)Headcount: 3Min Requirements: Min 1 yrs of CS or B2B sales experience is...

Company InformationJob Responsibility Ensure highest standards of service delivery on personalized phone services to our customers Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database Educate the customer about the products and services and directs them towards available resources...

Company OverviewOur client is a leading insurer in Malaysia, where they have been privileged to do business since 1948. They offer a suite of financial solutions including Protection, Health, Personal Accident, Employee Benefits, General Insurance, Mortgage, Retirement and Family Takaful products to meet their customers' protection and financial security...