Quality Assurance

2 weeks ago


Bayan Lepas, Malaysia Toll Group Full time

About Toll Group

The opportunity

  • Conduct audits, random monitoring identifying training needs and bringing them to management notice.
  • Deliver consistent coaching for errors done by agents.
  • Ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent.
  • Conduct training for low performer agents once every month.
  • Assist in providing suggestions for process improvements within the department.
  • Ensure timely and accurate issuance of Quality Reports and Regular analysis and feedback to the operation teams.

What you'll need to succeed

  • Excellent Technical, verbal & written.
  • Good interpersonal skills & analytical skills, communication skills
  • The ability to express complex thoughts and ideas effectively in individual and group situations.
  • Ability to work with mínimal supervision and affinity for teambased action planning; able to keep.
  • Management informed of real or potential problems areas/opportunities and provide strategic solutions.

What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact.

Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.


You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.


Pay:
RM2, RM3,000.00 per month

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