Quality Assurance Manager

2 weeks ago


Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

Position:
Quality Assurance Manager

Location:
Bayan Lepas, Penang

Salary Range:
RM9,000 - RM12,000

Language:
Mandarin (Malaysians)

Specialization:
at least 2 years QA Manager experience

Target Onboarding Date: 22nd May 2024

Type:
Full-time

Shift:
Regular Shift or 24/7

Responsibilities:

  • Lead and manage a QA team introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement.
    Actively use Lean Six Sigma in projects to completion and quantification of impact. Collaborate with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations.
  • He/she will be responsible for setting and driving the Quality strategy in accordance with the Teleperformance BEST QA standard. He/she will drive continuous improvement within the programs he supports.

Requirements:

  • Experience in managing quality control/quality analysis organization or leading cross functional quality improvement projects and teams.
  • 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
  • Proven track record of collaborating with crossfunctional groups to produce results.
  • Demonstrated ability to perform well in a rapidly changing and extremely global team.
  • Sales background is an advantage.
  • Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus.
  • Excellent communication skills.
  • Strong critical thinking and exceptional problemsolving skills.
  • Proven track record of breaking down complex process and identifying key pain points to deliver business improvements at the regional or global level.
  • Passion for our mission of ensuring a world class support experience for our community.
  • Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus.

Job Types:
Full-time, Permanent

Pay:
RM9, RM12,000.00 per month

Application Question(s):

  • What nationality are you?
  • Can you speak, read and write Mandarin?
  • How many years of Experience as Quality Assurance Manager?
  • The salary is fixed, not negotiable, the max salary is RM9,000
  • RM12,000, are you okay with it?
  • Location is Bayan Lepas, Penang, are you okay with it?
  • The role is urgent, joining date is 22nd May, can you join?

Education:

  • Diploma/Advanced Diploma (preferred)


  • Bayan Lepas, Malaysia Executive Compass Full time

    ** Familiar in Medical related quality standards (ISo 13485)** ** Experience in managing large group subordinates (up to 10-20)** **Responsibilities**: - Lead the Quality Assurance Department in operating with a high level of efficiency, integrity, and enthusiasm, striving to achieve excellence in all endeavors. - Be creative and proactive contributor on...


  • Bayan Lepas, Malaysia Teleperformance Full time

    Overview: Job Summary Qualifications: **Requirements**: - Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams - 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) - Proven...


  • Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Assurance Manager - Mandarin SpeakerLocation: Bayan Lepas, Penang, Malaysia.Salary Range: RM9, ,000Language: Mandarin (Malaysian)Specialization: at least 2 years QA Manager experience with Customer Service backgroundTarget Onboarding Date:ASAPType: Full-timeShift: 24/7Responsibilities: Construct searches and reports designed for automated...


  • Bayan Lepas, Malaysia Nettoyage Station (PG) Sdn Bhd Full time

    **Job Descriptions** - Assist in implementing and monitoring compliance with ISO 9001, Responsible Business Alliance (RBA) & Malaysian Society for Quality in Health (MSQH) - Conduct regular site inspections and audits under the guidance of the Quality Assurance Executive. - Assist in preparing detailed audit reports highlighting findings, issues, and...


  • Bayan Lepas, Malaysia growthfn Full time

    The Quality Assurance Supervisor in a Business Process Outsourcing (BPO) environment is responsible for overseeing the quality assurance team to ensure the delivery of high-quality services and customer satisfaction. This role involves monitoring and evaluating the performance of customer service representatives, implementing quality standards, and providing...


  • Bayan Lepas, Malaysia Executive Compass Full time

    **Position level **:Manager/ Sr Manager ** Must have experience in managing more than 10 subordinates, min. 3-5 years working as QA Manager preferred.** ** Familiar in medical quality standards (ISO 13485).** **Responsibilities**: - Lead the Quality Assurance Department in operating with a high level of efficiency, integrity, and enthusiasm, striving to...


  • Bayan Lepas, Malaysia Nettoyage Station (PG) Sdn Bhd Full time

    Job Descriptions Assist in implementing and monitoring compliance with ISO 9001, Responsible Business Alliance (RBA) & Malaysian Society for Quality in Health (MSQH) Conduct regular site inspections and audits under the guidance of the Quality Assurance Executive. Assist in preparing detailed audit reports highlighting findings, issues, and recommendations...


  • Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Assurance Manager Location: Bayan Lepas, Penang Salary Range: RM9,000 - RM12,000 Language: Mandarin (Malaysians) Specialization: at least 2 years QA Manager experience Target Onboarding Date: 22nd May 2024 Type: Full-time Shift: Regular Shift or 24/7 **Responsibilities**: - Lead and manage a QA team - introduce and manage...


  • Bayan Lepas, Malaysia Executive Compass Full time

    Position level :Manager/ Sr Manager Must have experience in managing more than 10 subordinates, min. 3-5 years working as QA Manager preferred. Familiar in medical quality standards (ISO Responsibilities: Lead the Quality Assurance Department in operating with a high level of efficiency, integrity, and enthusiasm, striving to achieve excellence in all...


  • Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Assurance Manager - Mandarin Speaker Location: Bayan Lepas, Penang, Malaysia. Salary Range: RM9,000 - 12,000 Language: Mandarin (Malaysian) Specialization: at least 2 years QA Manager experience with Customer Service background Target Onboarding Date: ASAP Type: Full-time Shift: 24/7 **Responsibilities**: - Construct searches and...

  • Quality Assurance

    2 weeks ago


    Bayan Lepas, Malaysia MYJOBSTEK CAREER QUEST Full time

    A Diploma/Degree or equivalent in Engineering discipline with five years working experience, preferably in a QMS environment. Knowledge in ISO 9001 ( IATF 16949 ) standard, ISO 13485 : 2016 standard and ISO 14000 standard and in the preparation, implementation and maintenance of the quality management system. Experience with Metal Stamping and/or...

  • Quality Assurance

    2 weeks ago


    Bayan Lepas, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    We are hiring for Quality Assurance - Manufacturing Industry**Job Responsibilities: - **- 1. Quality Management System (QMS)_ Establish, implement and maintain companywide QMS that would result in achieving customer satisfaction. Ensuring effectiveness of QMS through periodic internal quality systems audit and monitoring of quality objectives / key...

  • Quality Assurance

    4 days ago


    Bayan Lepas, Malaysia AGENSI PEKERJAAN ZENITH SERVICES SBHD. Full time

    Quality engineers define quality standards for the creation of products or services. They check to make sure the products and services are in compliance with the quality standards and they coordinate quality improvements. Our customers consist mainly Global Companies, Public Listed Companies and SMIs. Our esteemed customers have achieved success stories in...

  • Quality Assurance

    2 weeks ago


    Bayan Lepas, Malaysia AGENSI PEKERJAAN ZENITH SERVICES SBHD. Full time

    Quality engineers define quality standards for the creation of products or services. They check to make sure the products and services are in compliance with the quality standards and they coordinate quality improvements.Our customers consist mainly Global Companies, Public Listed Companies and SMIs.Our esteemed customers have achieved success stories in...


  • Bayan Lepas, Malaysia Mindpec Solutions Full time

    **Responsibilities**: - Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement. Actively use Lean Six Sigma in projects to completion and quantification of impact....

  • Quality Assurance

    3 weeks ago


    Bayan Lepas, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    We are hiring for Quality Assurance - Manufacturing Industry **Job Responsibilities: - ** - **1. Quality Management System (QMS)**_ - Establish, implement and maintain company-wide QMS that would result in achieving customer satisfaction. - Ensuring effectiveness of QMS through periodic internal quality systems audit and monitoring of quality objectives /...

  • Quality Assurance

    3 weeks ago


    Bayan Lepas, Malaysia Advanced Metal Form Sdn Bhd Full time

    Product quality inspectors check products in order to assess their compliance in reference to a standard or reference guideline. They observe, measure, test, and form questions in order to fill in forms and present levels of compliance with comments after the inspection process. Product quality inspectors are employed or work externally for companies. - Your...

  • Quality Assurance

    2 weeks ago


    Bayan Lepas, Malaysia Advanced Metal Form Sdn Bhd Full time

    Product quality inspectors check products in order to assess their compliance in reference to a standard or reference guideline. They observe, measure, test, and form questions in order to fill in forms and present levels of compliance with comments after the inspection process. Product quality inspectors are employed or work externally for companies. Your...


  • Bayan Lepas, Malaysia Toll Group Full time

    Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...

  • Quality Assurance

    2 weeks ago


    Bayan Lepas, Malaysia Toll Group Full time

    About Toll GroupThe opportunity Conduct audits, random monitoring identifying training needs and bringing them to management notice. Deliver consistent coaching for errors done by agents. Ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent. Conduct training for low performer agents once every month. Assist in...