![Rentokil Initial](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__215000.png?itok=5p2cAWYr)
Service Manager
1 week ago
Rentokil Initial:
Rentokil Initial is an international business services company employing over 57,700 colleagues across 90 countries.
We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
We are looking for a motivated, dynamic
Service Manager to join our team based in Butterworth.
Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch's contractual obligations while operating within the confines of the service budget.
To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities.
You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.
_In this role you will be responsible for:_
- Driving sales revenue by hunting new business opportunities via leads and enquiries
- Identify customer needs and analyse their needs for upsell and cross sell opportunities
A
Service:
- To ensure entire service team completes all monthly services. State of service completion of 100%
- To maintain accurate records of all service vehicles in the branch in relation to:
- To manage & control the Branch's fleet of service vehicles in a cost effective manner, and without compromising on safety
- Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
- Ensure each service team is routeridden once every 3 months
- Plans, organizes and prioritizes workload effectively.
- To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company's manuals and instructions
b. Maintenance of service vehicles
c. Repair costs
d. Fuel usage
e. Driver logs
f. Service tools and safety equipment register
B
Stocks:
- To monitor proper stock issuance and returns on weekly basis for all service teams
- To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
- To attend monthly stock take and regular vehicle stock audit
- To conduct monthly service & warehouse meeting
- Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)
C
Administration:
- Ensure that all required stock return, reports and eclaims to the Head Office are prepared accurately, and dispatched promptly
- To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
- To provide the Branch Operations Manager with status reports on a weekly basis covering:
b. Supervisors' issues d. Other issues
D.
Staff Recruitment, Welfare & Development:
- Induct, train and manage service staff effectively
- Maintain a high level of morale amongst service staff
- Ensure that all staff has full understanding of the Company's objectives and policies
Quality Assurance & Training:
-
Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
-
QA:To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
-
OCS 224:Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
-
Supervisors Audits:Ensure that Service Supervisors duties are audited monthly
-
Technicians Audits/TPA Assessment:Ensure each Service Technician is audited according to company requirement
-
Service Audits:To carry out regular service audits of branches in all service area
-
Supervisors KPI: To ensure all supervisors meet their monthly KPI
E. Health & Safety
- The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe s
-
Service Manager
1 week ago
Butterworth, Penang, Malaysia Rentokil Initial Full timeWe are looking for a motivated, dynamic Service Manager to join our team based in Butterworth. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch's contractual obligations while operating within the confines of the service budget.To help to achieve this, we will provide you with a...
-
Assistant Service Manager
1 week ago
Butterworth, Penang, Malaysia Rentokil Initial Full timeRentokil Initial:Rentokil Initial is an international business services company employing over 57,700 colleagues across 90 countries.We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.We are experts in the fields we operate in, investing in training,...
-
Junior Executive/executive
1 week ago
Butterworth, Penang, Malaysia AEON Credit Service (M) Berhad Full timeJob Highlights Competitive Salary Package IncentiveMain Purpose of Job:The main purpose of a collector is to manage customer's account on monthly basis, ensure all accounts pay before due date & to ensure customer's account maintain and does not increase in ageing. Responsible to each separate individual result (collection result). Advise customer to make...
-
Service Advisor
1 week ago
Butterworth, Penang, Malaysia Cycle & Carriage Bintang Berhad Full timeRESPONSIBILITIES: To provide professional automobile advisory services to customers visiting the service centre. To checkin all assigned customers, including all precheck in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all vehicles, as per SOP and WPC. To record all customer's...
-
Service Supervisor
1 week ago
Butterworth, Penang, Malaysia Rentokil Initial Full timeRentokil Initial:Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.We are experts in the fields we operate in, investing in training,...
-
Service Consultant
1 week ago
Butterworth, Penang, Malaysia Volvo Group Full timeService Consultant (Northern)Location:Prai, MY, 13600Position Type:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a...
-
Service Admin Executive
1 week ago
Butterworth, Penang, Malaysia PLATINUM LIFESTYLE CORPORATION SDN BHD Full timePlatinum Lifestyle Corporation Sdn Bhd was previously Suzuki Dealer, currently a Proton Dealer as soon as Suzuki Malaysia Automobiles Sdn Bhd decided to exit Malaysia market and signed a memorandum with Proton Edar Sdn Bhd. We are supported by a strong management team comprising people with relevant technical experience. We at Platinum Lifestyle Corporation...
-
IT Manager
1 week ago
Butterworth, Penang, Malaysia Nastah Industries Sdn. Bhd. Full timeJob SummaryLeads and oversees the IT department, ensuring efficient and secure IT operations, managing IT projects, and developing strategic plans to meet the organization's technology needs.Key AccountabilitiesIT Infrastructure Management Ensure the organization's IT systems operate smoothly. Monitor system performance and troubleshoot issuesIT Security...
-
Customer Service
1 week ago
Butterworth, Penang, Malaysia DDG INTERNATIONAL BERHAD Full time1. Responsible for managing company social platforms such as Facebook with posts, images, poster, videos, responding to Facebook comment and messenger. 2. Manage incoming phone calls and enquiries. 3. Identify and assess customers' needs to achieve satisfaction. 4. Build sustainable relationships and trust with customer accounts through open and interactive...
-
Customer Service
1 week ago
Butterworth, Penang, Malaysia Marintec Sdn Bhd Full timeCustomer Service:Greet customers warmly and ascertain problem or reason for calling.Deal directly with customers either face to face, by telephone or electronically.Stay up-to-date with new products and services.Open and maintain customer accounts by recording account information.Response promptly to customer inquiries.Arrange ordering and receive deliveries...
-
Service Admin Crp
1 week ago
Butterworth, Penang, Malaysia GOH BROTHERS MOTORCYCLES SDN BHD Full timeService Admin Responsible to perform all administration and clerical duties including issuance of invoices, document processing, data updating, record keeping & compilation and effective in controlling the serialized documents, stationary and company asset. Responsible for receipting all terms of payments (cash & credit card) and cheque payment made to the...
-
Customer Services Executive-freight
1 week ago
Butterworth, Penang, Malaysia Worldlink Marine Freight Sdn Bhd Full timeCustomer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.We were established in 2003 provides customer with a comprehensive range of logistics& solutions services in Asia Pacific and Europe region. We have...
-
Pest Control Service Technician
1 week ago
Butterworth, Penang, Malaysia INNOPEST (PG) SDN BHD Full timeInnopest is a company specializes in the provision of professional, innovative and eco-friendly pest solution. Innopest is founded by enthusiastic professionals who have vast experience in pest control management and are strong advocate of science-based and environmentally friendly pest management solutions. Our mission to "Protect From Pest Professionally"...
-
Customer Service Assistant
1 week ago
Butterworth, Penang, Malaysia RHQM Full timeSalary Offer: RM1,800 (Basic salary) + RM200 (Allowance - Attendance No MC and EL)Contract duration:3 months contract under PERSOLKELLYLocation: Kompleks Auto World, Jalan Perusahaan Juru Interchange, 13600, Perai, PenangWorking hours: 5 days a week Monday Saturday (M: 10am 8pm) / (A: 11.30am 9.30pm) Sunday (9.30am 7.30pm) Public Holiday...
-
Service Technician
1 week ago
Butterworth, Penang, Malaysia Bright People Solutions Full timeOne of the environmental company in town is highly looking for service technicians that able to serve customer's manufacturing plant forDUTIES & RESPONSIBILITIES: Repairs & maintain plant's equipment in order ensure smooth operations for customers.- include fixture and fittings, piping, electrical gadgets, pump and valves.- perform installation work and...
-
Customer Service Cashier
1 week ago
Butterworth, Penang, Malaysia CXL Executive Sdn Bhd Full timeCUSTOMER SERVICE CUM CASHIERLOCATION :JURU,PENANGINTAKE :IMMEDIATELYMINIMUM EDU:SPMWORKING HOURS:10AM-8PM (M) / 11.30AM- 9.30 PM (A)SUNDAY:9.30 AM - 7.30PM5 WORKING DAY, 2 DAYS OFF (ROTATIONAL)JOB DESCRIPTION:Primary Responsibilities: Perform basic cashier role such as processing and receiving payments and issuingreceipts to customers. Provide frontline...
-
Customer Service/sales Support Officer
1 week ago
Butterworth, Penang, Malaysia Curas Sdn. Bhd. Full timeCuras Sdn. Bhd. is a subsidiary of a British company with office based in Butterworth. Curas is emerging as a new medical device brand in the world. We would like to invite capable and dedicated individuals to join our dynamic organization, for an exciting career in the below position. We offer challenging and supportive working environment with...
-
Customer Service/sales Support Officer
1 week ago
Butterworth, Penang, Malaysia Curas Sdn. Bhd. Full timeCuras Sdn. Bhd. is a subsidiary of a British company with office in Butterworth. Curas is emerging as a new medical device brand in the world. We would like to invite capable and dedicated individuals to join our dynamic organization, for an exciting career in the below position. We offer challenging and supportive working environment with opportunities for...
-
Catering Operation Manager
1 week ago
Butterworth, Penang, Malaysia SRI ANANDA BAHWAN GROUP OF COMPANIES Full timeWe are looking for a versatile and well-organized catering manager to oversee our event catering services. As a catering manager, you will finalize sales contracts and ensure that catering order forms reflect customer requirements. Your duties will include planning menus, organizing venues and equipment, and hiring catering staff.To be successful as a...
-
People Services Officer
1 week ago
Butterworth, Penang, Malaysia Kerry Full timeRequisition ID 51551Position Type FT PermanentRecruiter #LI-CST1Posting Type LIAbout Kerry: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...