Service Admin Crp

1 week ago


Butterworth, Penang, Malaysia GOH BROTHERS MOTORCYCLES SDN BHD Full time
Service Admin

  • Responsible to perform all administration and clerical duties including issuance of invoices, document processing, data updating, record keeping & compilation and effective in controlling the serialized documents, stationary and company asset.
  • Responsible for receipting all terms of payments (cash & credit card) and cheque payment made to the Company.
  • Ensure petty cash payments are made promptly and accurately.
  • Ensure all documents are in proper order with authorized signatory before submitting to Superior.
  • Ensure proper custody of cheques and receipts.
  • Update daily collection record and report to Service Head.
  • Perform general accounting.
  • Ensure all overdue debts are being monitored.

CRP

  • Ensure all walk in customer are greeted and assisted pleasantly with their enquiries.
  • Attend and provide amicable solution in resolving customers' enquiries and complaint.
  • Monitor that phone calls are answered within three rings.
  • Provide information on current sales/service promotion or products.
  • Monitor and prepare weekly and monthly report to Branch Manager and Customer Care Department on the followup and reminder call status.
  • Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
  • Conduct customer satisfaction survey at branches.
  • Assist service center activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
  • Ensure on the cleanliness of the customer's waiting area.
  • Any duties that may be assigned by Service Head.

Job Types:
Full-time, Permanent, Fresh graduate

Salary:
RM1, RM2,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Perai: Reliably commute or planning to relocate before starting work (required)


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