Operations Assistant Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ben Line Agencies (Malaysia) Sdn Bhd Full time

Job Responsibilities:

  • Review, establish, monitor, and continuously improve our work process to ensure that we are providing high service levels to clients.
  • Ensure KPIs are met.
  • Monitor all aspects of operation to ensure that it is complying with company and client SOP.
  • Ensure that we always have the latest information and updates on regulatory processes.
  • Co-ordinate activities between our clients and our relevant local offices, through regular communications and meetings to improve rapport with the clients.
  • Maintain clear records of all reporting as well as meeting deadline where necessary.
  • Ensure all reports and statistics duly assigned and are submitted or sent out on time with accuracy.
  • Review with National Operations Manager/GM weekly updates on outstanding / debtors list
  • Must be familiar with HSEQ requirements including ensuring procedures are always adhered to.
  • Manage client's expectation on operation delivery.
  • Manage all extraordinary requests from Clients.
  • Ensure all the vessels assigned by the Manager is covered thoroughly and timely reporting's are duly arranged to clients.
  • Oversee and monitor systems to ensure all data input is correct and relevant.
  • Monitor and ensure invoices are processed soonest and are in line with requirements from the Finance department.
  • Troubleshoot situations deemed problematic or failure to ensure it doesn't happen again.
  • Any other duties as assigned by the Manager / HOD. Requirement/Skill
  • Degree in any field preferable in Maritime, Port Management, Shipping
  • Min 5 year of working experience in the Port Services and Operations sector of Shipping.
  • Experience in manage a team.
  • Good knowledge of functions of various Government department / authorities is an added advantage.
  • Able to work under pressure and good communication skills.
  • Possess a positive and dynamic attitude with passion in taking on any tasks.
  • Team player and able to work with all levels of people in the organization.

Ben Line Agencies with more than 150 years experience in the shipping industry is a well recognized provider of professional liner agency, port agency and project services.

Ben Line Agencies operates in an expanding network of over 100 offices in 15 countries in Asia Pacific employing over 1,500 people.

Our business is currently experiencing a period of substantial growth in all areas.
Bachelor's or Equivalent

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