Customer Service Executive

1 week ago


Seri Kembangan, Selangor, Malaysia Aik Huat Hardware Trading Sdn Bhd Full time

Duties & Responsibilities:

  • Deliver excellent customer service and manage the needs of our customers through Shopee, Lazada, Facebook and other online platforms.
  • Professionally handle a high volume of inquiries from customers.
  • Continuously identify work process improvements.
  • Assist customers with placing orders, processing returns, and resolving any issues or concerns they may have.
  • Maintain a high level of product knowledge to effectively address customer questions and provide recommendations.
  • Stay updated on company policies, promotions, and procedures to ensure accurate and uptodate information is provided to customers.
  • Any adhoc duties assigned by the Superior from time to time

Job Specification:

  • Experience in customer service management will be an added advantage.
  • Willing to work in shift rotations.
  • Able to work on public holidays and weekends.

Working Hours:

  • Weekly 40 working hours (5 days work in shift rotation)
Morning Shift: 8:00 - 17:00,
Evening Shift: 13:00 - 22:00

Benefit:

  • Annual Leave, Marriage Leave, and so on.
  • EPF, SOCSO, EIS
  • Dental, PA, Medical Subsidy
  • Company Trip
  • Weekly Sport Activities
  • 5Days Work
  • Flexi Working Days (Hybrid)

Salary:

  • RM3,000
  • RM3,500

Location:

  • Seri Kembangan, Selangor

Salary:

RM3, RM3,500.00 per month

Benefits:

  • Dental insurance
  • Free parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Seri Kembangan: Reliably commute or planning to relocate before starting work (required)

Language:

  • Bahasa (preferred)
  • Mandarin (required)


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