Customer Relations Executive

1 week ago


Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time
Manage incoming calls from customers and ensure service is delivered within the required timeframes.

  • Create and monitor task progress for all types of service calls in the system.
  • Prepare quotation and invoice for networking charges for customer and shifting machine.
  • Warranty out (Jobs assigned completed) daily job done by technicians from OBM system. Monitor in the OBM system for pending tasks which incomplete by monthend (for PM and for networking calls only).
  • Ensure that a full understanding of the client's needs is obtained and used as a key driver to the matching of carers.
  • Understand and deliver your KPI's and SLA's specifics.
  • Ensure all system records are up to date and accurate (including billing and invoicing)
  • To analyze and reports performance data on customer escalation trends and business improvement plans
  • Proactively identifies issues and implements plans to resolve them.
  • Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
  • Resolve escalated and complex customer issues on time by providing backup assistance to team members when needed.
  • Identify and resolve problems that affect customer service quality and efficiency.
  • Monitor Field Technicians' service work status and Jobdone of PM Calls, Fresh Calls and Urgent Calls to ensure work quality is met according to SOP.
  • Update daily report for service calls received by nature, volume and technicians.
  • Configurate, compile data analysis for the preparation of monthly Management Reporting.
  • Liaise with other departments in order to complete service tasks assigned to technicians (Including shifting, per car service and contract termination).
  • Any other adhoc tasks and assignments required by the Management.

; Requirements:

Knowledge, Skills and Experience: Min. Diploma holder in Business Administration or relevant field. A minimum of 3 years of proven experience in customer service leadership positions. Proficiency in Microsoft Office software. Excellent written and verbal Communication Skills. Good Reporting skills, managing processes and organization skills. A dynamic team player, with strong persuasive and interpersonal skills Strong presentation skills ability to quickly, clearly and compellingly relay the story told by data through strong visual representation Prioritize and handle multiple tasks, often within short periods of time with frequent interruptions and considerable pressure due to immediate deadlines.
Person Specification:

  • Positive attitude with customer service mindset, ability to work in a team and positive attitude.
  • Meticulous and with great attention to detail.
  • Demonstrate a good working attitude and interpersonal skills.
  • Selfawareness, selfdiscipline and Confident person.
  • Self-Motivated and Capability to handle tasks independently.

  • Public Relation

    1 week ago


    Seri Kembangan, Selangor, Malaysia The Mango Flamingo Full time

    As a Public Relations & Campaign Specialist, you will play a pivotal role in managing the reputation and public image of Company. Reporting directly to the Marketing DIrector, you will be responsible for developing and implementing strategic communication plans to effectively engage with key stakeholders, media outlets, and the general public.Your primary...

  • HR Executive

    1 week ago


    Seri Kembangan, Selangor, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    Responsibilities:Plan and execute recruitment activities, including creating job descriptions, screening resumes, conducting interviews and negotiating employment offers.Manage the on boarding process for new hires, including completing background checks, verifying employment eligibility and processing new-hire paperwork.Conduct performance evaluations and...

  • Customer Service

    1 week ago


    Seri Kembangan, Selangor, Malaysia Kuhen Energy House Full time

    KUHEN ENERGY HOUSEWe Are HiringVacancy for CUSTOMER SERVICEQUALIFICATIONS: Diploma or Degree in Marketing, Business or related field Fresh Graduate are welcome to apply Willing to learn Good communication skills Good AttitudeBenefits: Permanent (Full Time) Commission Overtime Pay EPF, SOCSO, and EIS Entitle Leave Uniform Career GrowthAssisting with all...

  • Customer Service

    1 week ago


    Seri Kembangan, Selangor, Malaysia Kuhen Energy House Full time

    KUHEN ENERGY HOUSEWe Are HiringVacancy for CUSTOMER SERVICEQUALIFICATIONS: Diploma or Degree in Marketing, Business or related field Fresh Graduate are welcome to apply Willing to learn Good communication skills Good AttitudeBenefits: Permanent (Full Time) Commission Overtime Pay EPF, SOCSO, and EIS Entitle Leave Uniform Career GrowthAssisting with all...

  • Marketing Executive

    1 week ago


    Seri Kembangan, Selangor, Malaysia CITAGLOBAL INDUSTRIES SDN BHD Full time

    MARKETING EXECUTIVEJOB DESCRIPTION Marketing department management activities Planning, monitoring, organizing, and coordinating of marketing department workflow Identifying market potential Estimating sales potential, establishing price and marketing strategies SWOT analysis of the company as well as products. Execute marketing strategies and lead to...


  • Seri Kembangan, Selangor, Malaysia AEON Co. (M) Bhd. Full time

    Requirements At least 1 Year(s) of working experience in the related field is required for this position. Preferably Non-Executive specialized in Sales Retail/General or equivalent. Compulsory to work on shift, weekends and public holidays. Highly fit with no prolong illnesses or any disabilities. Able to manage staff under supervision and follow the...


  • Seri Kembangan, Selangor, Malaysia MR D.I.Y. GROUP (M) Full time

    Seri Kembangan (HQ)Job Overview:Handling Careline telephone call with friendly and professional by direct assist/ liaise with customer for:a. Handling Customer Complaint/ Feedback/ Complimentb. Stock Availability of Product CheckingHandling & interacting Face book - Private Message & Reviews.Handling & managing 'Customer Feedback Survey E Form' on daily...


  • Seri Kembangan, Selangor, Malaysia MR D.I.Y. TRADING SDN BHD Full time

    Roles & Responsibilities: Handle Careline telephone calls with friendliness and professionalism by directly assisting/liaising with customers for tasks such as handling complaints/feedback/compliments, checking stock availability, and answering product inquiries. Handling & interacting the Facebook Inbox Ai chat & wall review on daily basis. Handling &...


  • Seri Kembangan, Selangor, Malaysia Aik Huat Hardware Trading Sdn Bhd Full time

    DUTIES & RESPONSIBILITIES: Deliver excellent customer service and manage the needs of our customers through Shopee, Lazada, Facebook and other online platforms. Professionally handle a high volume of inquiries from customers. Continuously identify work process improvements. Assist customers with placing orders, processing returns, and resolving any issues or...


  • Seri Kembangan, Selangor, Malaysia Aik Huat Hardware Trading Sdn Bhd Full time

    Duties & Responsibilities: Deliver excellent customer service and manage the needs of our customers through Shopee, Lazada, Facebook and other online platforms. Professionally handle a high volume of inquiries from customers. Continuously identify work process improvements. Assist customers with placing orders, processing returns, and resolving any issues or...

  • Sales Executive

    1 week ago


    Seri Kembangan, Selangor, Malaysia Target Precast Industries Sdn Bhd Full time

    Responsibilities:To build and/ or develop business opportunities with existing and potential customers and execute sales-related activities for continuous business growth. Identify, manage and secure existing and new projects and continue to maintain a high level of sales achievement. To understand / evaluate customer needs and to suggest appropriate...


  • Seri Kembangan, Selangor, Malaysia GHHS Healthcare Full time

    Making outbound calls for credit collection Updates payment and create log in system Handling Inbound calls Processing Customers Booking and Reservations Handling Customers Enquiries Follow up Customer calls Upselling Additional Services Managing and updating Customers database Perform any other related duties according to the operational needs from time to...


  • Seri Kembangan, Selangor, Malaysia ANPEC GLOBAL CORPORATION SDN BHD Full time

    Responsible for performing administrative and basic accounting tasks to support the smooth operation of the organization. Provide support in managing and organizing documents, files, and records.Supporting management and executive staff by performing any assigned accounting and clerical tasks.Maintain confidentiality and handle sensitive information with...


  • Seri Kembangan, Selangor, Malaysia SVY ELEVATOR M SDN BHD Full time

    Attend to customers and provide product information according to customer needs. Ensure high levels of customer satisfaction through excellent sales service. Any sales related documentation will be done in the office only. Any adhoc duties assigned from time to time by the Superior.Job DetailsJOB INFO & REQUIREMENT Contract Type Fulltime Job Type Executive...


  • Seri Kembangan, Selangor, Malaysia Tatsuno Engineering & Service Malaysia Sdn Bhd Full time

    Responsible for coordinating, order handling, processing and monitoring of customer order. Respond promptly to customer enquiries Handle and resolve customer complaints Organize workflow to meet customer timeframes Assist in incoming calls or enquiries on problem / complaints Perform customer verifications Communicate and coordinate with internal departments...


  • Seri Kembangan, Selangor, Malaysia RAPID BUS SDN BHD Full time

    1. provide services to customers - promote monthly pass and card reload service at designated customer service Hub/ Bus Kiosk / Point of Sales (POS) 2. assist activities and events related to the sales and marketing of company's productRAPID BUS SDN BHDSPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Marketing Executive

    1 week ago


    Seri Kembangan, Selangor, Malaysia Penerbitan Pelangi Sdn Bhd Full time

    Event management Execute and manage overall Company's marketing activities and events which include Exhibitions, Book Fairs, Seminars, Retail Promotions, Online Promotions etc. Project manage events, ensuring that on ground marketing plans are executed and managed smoothly and timely. Prepare and support advertising and promotional materials for events,...


  • Seri Kembangan, Selangor, Malaysia WLS GLOBAL SUPPLY SDN BHD Full time

    Job Overview:The International Export Executive is responsible for overseeing and managing the exportation of goods and products to international markets. This role involves coordinating various aspects of the export process, ensuring compliance with regulations, and fostering strong relationships with international clients, distributors, and freight...

  • Sales Executive

    1 week ago


    Seri Kembangan, Selangor, Malaysia Mines Beach Resort Full time

    Sale Executive A recognized Diploma or Degree in Business Studies or equivalent disciplines Required languages(s): English & Bahasa Malaysia At Least 35 years of working experience in sales is required for this position Familiar to deal with local chainstores or wholesaler distribution Computer literate with good communication, report and presentation skills...


  • Seri Kembangan, Selangor, Malaysia One More Pet (M) Sdn Bhd Full time

    JOB DESCRIPTION Attend to customer enquiries from multiple platforms Conduct customer service survey and prepare monthly survey reports Maintain inventory of office supplies Arrange distribution of retail operation inventory supplies Responsible for the administration and human resource related matters Provide administrative support to the company, such as...