Customer Service Executive
1 week ago
DUTIES & RESPONSIBILITIES:
- Deliver excellent customer service and manage the needs of our customers through Shopee, Lazada, Facebook and other online platforms.
- Professionally handle a high volume of inquiries from customers.
- Continuously identify work process improvements.
- Assist customers with placing orders, processing returns, and resolving any issues or concerns they may have.
- Maintain a high level of product knowledge to effectively address customer questions and provide recommendations.
- Stay updated on company policies, promotions, and procedures to ensure accurate and uptodate information is provided to customers.
- Any adhoc duties assigned by the Superior from time to time
JOB SPECIFICATION:
- Experience in customer service management will be an added advantage.
- Willing to work in shift rotations.
- Able to work on public holidays and weekends.
WORKING HOURS:
- 5 days working in shift rotation
Evening Shift: 12:30 - 22:00
BENEFIT:
- Annual Leave, Marriage Leave, and so on.
- EPF, SOCSO, EIS
- Dental, PA, Medical Subsidy
- Company Trip
- Weekly Sport Activities
- 5Days Work
- Flexi Working Days (Hybrid)
SALARY:
- RM3,000
- RM3,500++ (Can Negotiate)
Job Types:
Full-time, Permanent
Pay:
RM3, RM3,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Early shift
Ability to commute/relocate:
- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)
Education:
- STM/STPM (required)
Experience:
- Customer service: 1 year (required)
Language:
- Mandarin (required)
- Bahasa (required)
- English (required)
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