Warranty Claim Specialist

2 weeks ago


Shah Alam, Selangor, Malaysia iMotorbike Full time

We are on the lookout for a Warranty Claim Specialist whom is as excited about motorcycles as we are, to join our growing team You will carry out all tasks allocated to you which includes conducting research on claims, liaising with customers and carrying out checklist inspections along-with having a keen eye for detail.


Responsibilities:

  • Identifying nature of claim & performing detailed checks.
  • Establishing professional relationships with the customers as well as business partners.
  • Updating and maintaining records of all claims, payments, and tracking of claimed parts.
  • Arranging for delivery of parts or replacement items if a claim requires it.
  • Coordinating with the Technical & Sales Team to ensure a smooth process flow.
  • Conducting market research to keep abreast on potential warranty related issues whilst staying up to date with company news and policies to ensure claims are assessed along the correct lines.

Requirements:

  • Previous experience in a similar position is in added advantage.
  • A friendly personality with superb written and verbal communication and negotiation skills.
  • Great organizational and planning skills.
  • The ability to identify market trends and make decisions.
  • Excellent rapport building and time management skills.
  • Fluent in both BM & English.

Job Types:
Contract, Full-time

Salary:
RM1, RM3,000.00 per month

Schedule:

  • Monday to Friday

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Claims: 1 year (preferred)
  • Inspections: 1 year (preferred)

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