Sns Chat Support(Japanese Speaker)
1 week ago
日本語を使ってのお仕事となりますが、一緒に働くチームは多国籍な為、英語を使う場面もあり
日常英会話力以上ある方、英語スキルのブラッシュアップをしたい方歓迎です
- JLPT N2 or N experience of working or studying in Japan
Fresh Grads OK
Salary :
complexity allowance + 200 Housing Allowance
WH:24/7
Location:
KL
DUTIES AND RESPONSIBILITIES:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
雇用形態:
正社員
給与:
RM8, RM9,800.00 月給
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