Sns Chat Support(Japanese Speaker)

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full time
某有名SNSご利用のお客様からのお問い合わせにチャットメインでサポートして頂きます。

日本語を使ってのお仕事となりますが、一緒に働くチームは多国籍な為、英語を使う場面もあり

日常英会話力以上ある方、英語スキルのブラッシュアップをしたい方歓迎です

  • JLPT N2 or N experience of working or studying in Japan
For Native/Local Japanese Speaker

Fresh Grads OK

Salary :
complexity allowance + 200 Housing Allowance

WH:24/7

Location:
KL

DUTIES AND RESPONSIBILITIES:

  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

雇用形態:
正社員

給与:
RM8, RM9,800.00 月給

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