Operation Assistant

3 weeks ago

Kepong, Malaysia DL TRAVELS SDN BHD Full time
Fresh graduate are encouraged to apply.

  • Has responsibility, spontaneous
  • Work Independently
  • Hardworking, positive attitude
  • Outgoing personality, interacts with people confidently and professionally.
  • Language:Mandarin, English and Bahasa Malaysia is must, other languages will be added advantage.
Job responsibilities

  • Conducting research and comparison, which may include destinations, hotels, flights, restaurants, entrances and services.
  • Checking the availability of accommodation, flights or transportation on the customers' desired travel dates.
  • Negotiating the best rates with hotels, airlines, suppliers, rental companies, tour guides, and restaurants.
  • Booking excursions, flights, hotels, guides and entrances, as well as arranging transport according to the itinerary finalized by the tour planner.
  • Providing support to customers who may need to amend, upgrade or cancel a reservation.
  • Answering any questions customers might have about the reservations.
  • Sorting out any issues that may arise with bookings or reservations.
  • Updating and recording all bookings information on the database.
  • Monitoring the bookings' deadlines, cancellation policy, payment, and penalties.
  • Arranging and allocating the flight seats, hotel rooms, and meals for customers, and preparing the required lists or documents for hotels, airlines, suppliers, and restaurants prior to the tour.
  • Collecting and filing the invoices and receipts for all bookings.
  • Getting feedback from the Tour Manager for improvements on future tours' reservations.
  • Forward all clients' addressing complaints or feedback to hotels, suppliers, restaurants after the tour.
  • Perform officebased administrative duties whenever required

Job Types:
Full-time, Internship

Contract length: 3 months

Pay:
RM2, RM3,000.00 per month

Schedule:

  • Monday to Friday

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