Receptionist/administrator (Hotel / Night Shift)
1 week ago
Guest Check-in and Check-out: Welcome guests upon arrival, process their check-in by collecting necessary information, issuing room keys, and providing relevant hotel information.
During check-out, handle payment settlements and bid farewell to guests.- Guest Assistance: Be the first point of contact for guest inquiries, requests, and concerns. Provide helpful information about the hotel's facilities, services, and local attractions.
- Customer Service: Offer excellent customer service to address any guest issues or complaints, aiming to resolve problems and ensure guest satisfaction.
- Safety and Security: Maintain a secure environment by monitoring the lobby and public areas. Follow safety protocols and assist in emergency situations if required.
- Cash Handling: Manage cash transactions and process payments accurately, adhering to the hotel's financial procedures.
- Administrative Tasks: Perform basic administrative duties, such as filing, data entry, and organizing guest information.
- Collaboration: Coordinate with housekeeping, maintenance, and other hotel departments to fulfill guest requests and ensure a seamless guest experience.
Salary:
RM1, RM2,300.00 per month
Schedule:
- Night shift
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