Hotel Receptionist

1 week ago


Johor Bahru, Johor, Malaysia Agensi Perkerjaan Hirexpert Sdn Bhd Full time

Overall Responsibility:

Providing exceptional customer service, managing reservations, handling administrative tasks, ensuring guest satisfaction.

Key Areas of Responsibility:

  • Greet guests warmly and assist them with checkin and checkout procedures.
  • Handle guest inquiries and provide information about hotel facilities, services, and local attractions.
  • Process reservations, cancellations, and modifications accurately and efficiently.
  • Ensure the front desk area is clean, organized, and presentable at all times.
  • Manage guest accounts and process payments in accordance with hotel procedures.
  • Respond to guest complaints and concerns promptly and professionally, escalating issues as needed.
  • Maintain knowledge of hotel policies, procedures, and emergency protocols.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Assist with administrative tasks such as answering phones, handling mail, and maintaining records.
  • Uphold high standards of customer service and hospitality at all times.

Job Requirement:

  • Have a
    minimum of two (2) years of experience working as a hotel receptionist
:

-
Fluent in English, both spoken and written.

  • Minimum SPM qualification or equivalent.
-
Basic computer knowledge
:

  • Excellent communication and interpersonal skills.
  • Strong attention to detail and problemsolving abilities.
  • Positive attitude and a willingness to learn and adapt.

Pay:
RM1, RM2,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • 13th month salary
  • Attendance bonus
  • Overtime pay
  • Performance bonus

Experience:

- hotel receptionist: 2 years (required)
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