E-commerce Department

2 weeks ago


Shah Alam, Selangor, Malaysia CSM Engineering Hardware (M) Sdn Bhd Full time
_Job Description_

1) Sales Assistant

  • Responding promptly to customers inquiries through various channels.
  • Assist and address the issues such as orders, cancellations, refund, or exchanges and 3PL related communications.
  • Suggest solutions and problem solving on buyers issues and escalate the issues to support team when needed.
  • Work closely with team to rectify, improve customer service guidelines and fulfilment process.
  • Keep records of buyers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on buyers enquiries.
  • Maintaining a positive, empathetic, and professional attitude toward buyers at all times
  • Assist the company in achieving short and longterm goals relating to product growth.
  • Collaborates with the procurement and sales department of the organization to ensure regular availability of goods and pricing strategy.
  • Continuously optimize the ecommerce channel operation and performance.
  • Grow and manage online sales.
  • Fresh graduates with strong passion in telesales/telemarketing are encouraged to apply.
-
Immediate start if possible
Working days: 5 days a week / Alternate Saturday working

Salary:
RM1, RM2,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Fixed shift

COVID-19 considerations:
Must complete both dose of vaccination.
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