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E-commerce Department
2 weeks ago
1) Sales Assistant
- Responding promptly to customers inquiries through various channels.
- Assist and address the issues such as orders, cancellations, refund, or exchanges and 3PL related communications.
- Suggest solutions and problem solving on buyers issues and escalate the issues to support team when needed.
- Work closely with team to rectify, improve customer service guidelines and fulfilment process.
- Keep records of buyers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on buyers enquiries.
- Maintaining a positive, empathetic, and professional attitude toward buyers at all times
- Assist the company in achieving short and longterm goals relating to product growth.
- Collaborates with the procurement and sales department of the organization to ensure regular availability of goods and pricing strategy.
- Continuously optimize the ecommerce channel operation and performance.
- Grow and manage online sales.
- Fresh graduates with strong passion in telesales/telemarketing are encouraged to apply.
Immediate start if possible
Working days: 5 days a week / Alternate Saturday working
Salary:
RM1, RM2,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
Schedule:
- Fixed shift
COVID-19 considerations:
Must complete both dose of vaccination.
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