Area Network Manager Trainee

1 week ago


Kuching, Sarawak, Malaysia J&T Express (Malaysia) Sdn Bhd Full time

The role of Area Network Manager involves overseeing and managing operations within a specific geographic area or region. Area Managers play a crucial role in ensuring the efficient and effective delivery of parcels and packages, as well as maintaining high levels of customer satisfaction.
**Responsibilities:
- *
  • Coordinate and manage the daytoday operations of the courier services drop point/ collection point/ outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.
  • Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.
  • Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make realtime adjustments as needed.
  • Monitor and track key performance indicators (KPIs) such as ontime deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.
  • Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.
  • Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.
  • Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.
  • Any adhoc task assigned by the management.
**Requirements:
- *
  • A Diploma or Bachelor's degree in business, logistics, supply chain management, or a related field is often preferred. Relevant work experience may substitute for formal education.
  • At least 1 year of experience in logistics, transportation, or a related industry. Previous managerial or supervisory experience is highly desirable.
  • Strong leadership and team management skills to motivate and guide a diverse team of employees.
  • Excellent communication and interpersonal skills to interact with internal teams, customers, and management.
  • Effective time management skills to prioritize tasks and meet deadlines in a fastpaced environment.

Salary:
From RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • On call

Supplemental pay types:

  • Attendance bonus
  • Performance bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Logistics: 1 year (preferred)

Language:

  • Chinese (required)

Ability to Relocate:

  • Kuching: Relocate before starting work (required)

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