Operation Manager
1 week ago
Job Description:
- Develop and execute a business plan for the branch, aligning it with the company's overall goals and objectives.
- Recruit, train, and supervise branch staff, including sales teams administrative personnel, and support staff. Create a positive work environment and set performance expectations.
- Ensure high levels of customer satisfaction by resolving issues, handling complaints, and maintaining service quality standards.
- Track key performance indicators (KPIs) and branch metrics to assess performance and make datadriven decisions.
- Prepare and submit regular reports to senior management on branch performance, financial results, and operational updates.
- Address operational challenges and find solutions to improve efficiency, productivity, and customer satisfaction.
- Explore opportunities for branch expansion and growth in the local market, including identifying new product/service offerings or potential partnerships.
Education Qualification & Experience:
- At least 5 years of work experience in the related field.
- Proven experience in a managerial role.
Skills & Abilities:
- Indepth knowledge of engineering, technology, Corrosion, Refractory and Abrasion
- Exemplary critical thinking, analytical, and complex problemsolving skills
- Excellent leadership and organizational planning skills.
- Dedication to learning new concepts and strategies
- Safety Management & Technical Understanding
Salary:
RM3, RM8,000.00 per month
Benefits:
- Maternity leave
- Parental leave
Expected Start Date: 05/01/2024
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