Customer Service Representative

2 weeks ago


Kota Damansara, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

Company Information

Job Benefits
-
Basic up to RM4000 (Subject to experience):

-
Fixed Shift Allowance:

  • Night Shift Allowance
  • Transport Allowance
-
Quarterly KPI Incentive:

-
Language Allowance:

  • Dental/Optical yearly allowance
  • Confirmation bonus after 6 month

Job Responsibility

  • Ensure highest standards of service delivery on personalized phone services to our customers
  • Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database
  • Educate the customer about the products and services and directs them towards available resources for selfhelp
  • Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
  • Act on any required customer followup in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
  • Maintain confidentiality of the customers and data at all times

Job Requirement

  • Diploma + 2 years of working experience
  • Degree Fresh are welcome to apply
-
Able to work Rotational Shift - 24/7 shift:

  • Proficiency in Mandarin will be an added advantage
-
Good communication in English:

-
Support Voice (Inbound Call):

-
Willing to be based in KL

Job Types:
Full-time, Permanent

Pay:
RM3, RM5,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Signing bonus


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