Customer Service Representative
2 weeks ago
Company Information
Job Benefits
-
Basic up to RM4000 (Subject to experience):
-
Fixed Shift Allowance:
- Night Shift Allowance
- Transport Allowance
Quarterly KPI Incentive:
-
Language Allowance:
- Dental/Optical yearly allowance
- Confirmation bonus after 6 month
Job Responsibility
- Ensure highest standards of service delivery on personalized phone services to our customers
- Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database
- Educate the customer about the products and services and directs them towards available resources for selfhelp
- Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
- Act on any required customer followup in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
- Maintain confidentiality of the customers and data at all times
Job Requirement
- Diploma + 2 years of working experience
- Degree Fresh are welcome to apply
Able to work Rotational Shift - 24/7 shift:
- Proficiency in Mandarin will be an added advantage
Good communication in English:
-
Support Voice (Inbound Call):
-
Willing to be based in KL
Job Types:
Full-time, Permanent
Pay:
RM3, RM5,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Performance bonus
- Signing bonus
-
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