E-commerce Customer Service Executive

1 week ago


Cheras, Selangor, Malaysia Popular Book Co. (M) Sdn Bhd Full time

Job Responsibilities:

  • Resolve customer service enquiries and issues promptly, ensure effective and timely follow up
  • Communicate and coordinate with internal departments on any direct requests and unsolved issues
  • Work closely with WHs on problems picking items & Book's condition QC issue SO and communicate with customer on suitable outcome timely.
  • Work close with Online Departmental Executive & WHs to liaise with customer on the online exchange, cancel items, and refund transaction, ensure all refund status and detail can be pass to approval and process timely.
  • To perform related documentation (PES System & SAP System)
  • PO / TO / DO / GR
  • Follow up product information & images, product pricing, editing and proof reading content
  • Finding suitable product content information & images for use in website

Requirements:

  • SPM and above
  • Must be fluent in written and spoken English and Mandarin

Job Types:
Full-time, Permanent

Salary:
RM2, RM4,000.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Day shift

Ability to commute/relocate:

  • Cheras: Reliably commute or planning to relocate before starting work (required)


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