E-commerce Operation Admin

1 week ago


Cheras, Selangor, Malaysia PTG GLOBAL SDN BHD Full time
Responsible for the full range of operation assistant's activities in e-commerce platforms.

  • Ensure all aspects of platform content and info are accurate and updated Eg: availability of the products
  • Upload new product listing image with relevant descriptions on all Ecommerce platforms
  • Uploading images and banner for all platforms store decorations
  • Regularly checking on the inventory level to ensure sufficient stocks on all online platforms
  • Assist to measure all sizes for the new incoming SKU
  • Carrying out random stock count as and when required
  • Processing the Ecommerce incoming orders. Printing orders, processing orders, packing and ensure that all parcels has ship out without breaching the shipping time
  • Inventory incoming and outgoing stocks volume quantity recording
  • Handle returns & key in data for sales report
and update customers on the status of their requests within a certain time frame.

  • Handling on any order disputes predelivery/postdelivery issues
  • Familiar with our products to resolve inquires and complaints. Liaise with customers.
  • Following up & managing the return and refund issues on all platforms
  • Keeping records of customers' interactions, transactions, comments, and complaints. Compile and create reports on overall customer satisfaction.
  • Assist Live Host / Learn to be a live host to assist during working hours
  • To perform any adhoc task as assigned by the Management from time to time

Pay:
RM1, RM2,300.00 per month

Benefits:

  • Free parking

Supplemental pay types:

  • Yearly bonus


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