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Japanese Language Expert
2 weeks ago
We have an opportunity for Janpanese Language expert
Please find jd below
Designation:
TeamLeader-Operations
Location:
Cyberjaya,Malaysia
Salary:
Not to be disclosed
Experience:
Minimum3yearsindustryexperiencewithminimum1yearexperienceinrole
appliedfor
Languageproficiencyrequired:
Japanese,English
PositionSummary:
LeadateamofCustomerServiceAssociatestoensurethattheymeet
targetsandarecoachedeffectivelyonareasofimprovement
RolesandResponsibilities
- MonitoranddriveteamstoensureallKRAsareachieved.
- WorkalongwithpeersandsupervisorsandQualityteamtomeettheKPIs.
- Tomotivate,developandmentorteammembersinadynamicallychangingenvironment.
- Monitortransactionsandprovidequalitative/constructivefeedbacktotheteam
- DriveprocessperformancetoachieveandexceedSLAdeliverables.
- Tocreateaconduciveandstimulatingenvironmentfortheteamstoaccomplishtheir
- Manageexpectationsofhis/herteammembersandproactivelyshouldbeabletosense
- Developalignedteammembersbycreatinglearningopportunities.
- MeetdifferentinternalandexternalKPItargets
- Controlattritionandfosterteambondingwithinteam
- Ensurethatemployeesaremotivatedandperformasperrequiredthresholds
experience
- Abilitytodriveprocess,performance&transformationGoodcommunicationskills
- Shouldbeanexpertintroubleshootingandanalyticalskills (OnlyforTCD)
- Strongleadershipskills
- Shouldhavedecisionmakingskills
- Shouldbeflexibleina24*7environment
Salary:
RM1, RM12,000.00 per month
Benefits:
- Health insurance
- Vision insurance
Supplemental pay types:
- Signing bonus
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (required)
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