Japanese Language Expert

2 weeks ago


Cyberjaya, Selangor, Malaysia Mindpec Full time
Hope you are doing well

We have an opportunity for Janpanese Language expert

Please find jd below

Designation:
TeamLeader-Operations

Location:
Cyberjaya,Malaysia

Salary:
Not to be disclosed

Experience:
Minimum3yearsindustryexperiencewithminimum1yearexperienceinrole

appliedfor

Languageproficiencyrequired:
Japanese,English

PositionSummary:
LeadateamofCustomerServiceAssociatestoensurethattheymeet

targetsandarecoachedeffectivelyonareasofimprovement

RolesandResponsibilities

  • MonitoranddriveteamstoensureallKRAsareachieved.
  • WorkalongwithpeersandsupervisorsandQualityteamtomeettheKPIs.
  • Tomotivate,developandmentorteammembersinadynamicallychangingenvironment.
  • Monitortransactionsandprovidequalitative/constructivefeedbacktotheteam
members

  • DriveprocessperformancetoachieveandexceedSLAdeliverables.
  • Tocreateaconduciveandstimulatingenvironmentfortheteamstoaccomplishtheir
goals.

  • Manageexpectationsofhis/herteammembersandproactivelyshouldbeabletosense
theirneeds.

  • Developalignedteammembersbycreatinglearningopportunities.
KeyDeliverables(KRAMeasure)

  • MeetdifferentinternalandexternalKPItargets
  • Controlattritionandfosterteambondingwithinteam
  • Ensurethatemployeesaremotivatedandperformasperrequiredthresholds
Excellentverbalandwrittencommunication(Japanese)inaninternationalprocess

experience

  • Abilitytodriveprocess,performance&transformationGoodcommunicationskills
  • Shouldbeanexpertintroubleshootingandanalyticalskills (OnlyforTCD)
  • Strongleadershipskills
  • Shouldhavedecisionmakingskills
  • Shouldbeflexibleina24*7environment

Salary:
RM1, RM12,000.00 per month

Benefits:

  • Health insurance
  • Vision insurance

Supplemental pay types:

  • Signing bonus

Ability to commute/relocate:

  • Cyberjaya: Reliably commute or planning to relocate before starting work (required)


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