Infrastructure & Governance Lead (Telco)

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time
[RN] Our client is is one of the the largest mobile network operator in Malaysia.

Infrastructure & Governance Lead



MUST HAVE:
Linux, OpenStack / OpenShift

You are:
_(personality / competencies etc)_

  • Great leader with strong skillset and mature in managing infrastructure and driving people into achieving big ambitions
  • Adhere our core values and live up to the leadership expectations:
  • You must be
    Passionate about the business i.e. You have the will to win by having deep insights of our Customers; focusing on what makes us successful; and setting ambitious goals and motivating people to deliver
  • You are person who likes to listen and
    Explore opportunities for improvement i.e. You have the courage to challenge & be challenged; create visible change; and nurture creativity and innovation
  • You are someone who ensures
    Excellent Execution from your people i.e You are driven by turning decisions into results by raising the bar; simplifying decision making; and delivering on decisions with quality
  • You
    Empower People i.e. You believe in the capabilities of our people and set clear expectations; you guide, coach and support them through continuous feedback; and have trust in them and able to give responsibility to them
  • You have active
    Engagement with team and internal stakeholder in order to collaborate and build winning spirit in the team.
  • You maintain a strong sense of
    Integrity & Accountability always i.e. you take ownership of your results & the Way of conducting business, by making the Code of Conduct a way of life; showing transparency and taking ownership; and maintaining One always.
  • Someone who is highly regarded for his/her technical background and a specialist in technical management and delivery under Managed Organization.

Your responsibilities:
_(What is this role all about? What does the applicant have to do?)_

  • Comply and Lead the overall Infrastructure target Blueprint and architecture, maintaining a standardized and cost effective infrastructure environment
  • Managing inventory and cost to ensure sufficient capacity is available to deliver cost effective infrastructure services.
  • Collect, track and report key metrics
  • Drive and lead regular tactical & SME forums with respective key stakeholders to develop business requirement and address day to day challenges.
  • Responsible to manage vendors and ensure IS/IT capacity, dimensioning, software & platform upgrade SLAs for the following IT processes are met.
  • Incident Management post implementation
  • Change Management project implementation
  • Availability Management design implementation
  • IT Service Continuity Management bugs management
  • Problem Management repetitive management
  • Test Acceptance Management 100% technical review
  • Release Management 100% technical review
  • Demand Management 100% technical review
  • Service Request Management 100% technical review
  • Capacity Management 100% technical review
  • Responsible to review capacity & dimensioning planning data provision for the service and enhance optimization plan where required.
  • Responsible in develop and enforce IT security policies and standards (security strategy set by ITA & Security)
  • Responsible to validate requests received from functions against the prioritization requirements. Challenge teams wherever inputs are missing or are not as per defined guidelines
  • Responsible in governing the maintenance of infrastructure availability, reliability, maintainability, serviceability & continuity requirements against the cost justified service and operating level agreements for the service
  • Drive various cost optimisation initiatives
  • IS/IT Operating model fine tuning with technology IT blueprint guidance from key stakeholders
  • Manage complex implementation issues, project management and ensure vendor's full compliance with the terms and conditions. Document changes and gaps during implementation.
  • Responsible to coach and develop Infrastructure planning & operation team with clear technology guidance
  • Establish monitoring and metricsdriven processes to enable uptime and performance for key business systems.
  • Regularly communicate with stakeholders via a variety of channels including presentations
  • Negotiate with vendors for effective delivery of managed services.
  • Establish, support, and ensure compliance with ITSM and InfoSec controls.
  • Promote and ensure compliance with legal, InfoSec, business and operational best practices.
  • Be available and participate 24/7 on critical managed services related incident escalation.

Your roles:

  • To
    Drive IS/IT Infrastructure Governance and
    Manage existing infrastructure gaps and to
    Develop infrastructure solution/migration in project management & ensure operation readiness management includes server, DB, network, backup/restoration, windows, virtualization, cloud services & EUC to ensure maximize cost saving and stakeholder expectations
**Your Merit

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