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Customer Service Operation Executive
2 weeks ago
Responsibilities:
- Responsible for liaison with product operation colleagues to ensure that customer's requirements are met with providing shipment update and document readiness on time
- Provide support to internal and external customers to achieve optimum workflow efficiency for the department and Company.
- Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by management.
- To provide support to branch level as and when needed / assign by Branch Manager.
- Perform any other duties as assigned.
Requirements:
- At least 2 years of working experience in related field.
- Experience in direct interaction with suppliers/ customers in a freight forwarding or carrier environment.
- Analytical / problem solver able to understand overall strategic issues as well as tactical objectives and able to relate data/ information logically and consistently to those strategies and objectives.
- Required skills: Computer literate, Good communication & interpersonal.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills and ability to influence at all levels of the organization.
Job Types:
Full-time, Permanent
Salary:
RM2, RM3,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- Notice Period
- Expected salary
Education:
- Bachelor's (preferred)
Experience:
- freight forwarding: 2 years (preferred)
- Customer service: 2 years (required)
Language:
- English (preferred)
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