Customer Service Operation Executive

2 weeks ago


Kuching, Sarawak, Malaysia Quanterm Logistics Sdn Bhd Full time

Responsibilities:

  • Responsible for liaison with product operation colleagues to ensure that customer's requirements are met with providing shipment update and document readiness on time
  • Provide support to internal and external customers to achieve optimum workflow efficiency for the department and Company.
  • Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by management.
  • To provide support to branch level as and when needed / assign by Branch Manager.
  • Perform any other duties as assigned.

Requirements:

  • At least 2 years of working experience in related field.
  • Experience in direct interaction with suppliers/ customers in a freight forwarding or carrier environment.
  • Analytical / problem solver able to understand overall strategic issues as well as tactical objectives and able to relate data/ information logically and consistently to those strategies and objectives.
  • Required skills: Computer literate, Good communication & interpersonal.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills and ability to influence at all levels of the organization.

Job Types:
Full-time, Permanent

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • Notice Period
  • Expected salary

Education:

  • Bachelor's (preferred)

Experience:

- freight forwarding: 2 years (preferred)

  • Customer service: 2 years (required)

Language:

  • English (preferred)


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